Alice Awoyemi
Zoetermeer
Summary
Proactive Operations Specialist successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Part-Time Finance Officer / Operation Specialist
All Round Shipping B.V.
01.2025 - Current
- Oversee all financial transactions, including processing payments and managing accounts receivable
- Utilize the SAP ERP system for efficient data entry and financial management
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Created financial dashboards using PowerBI to provide insights into key performance indicators.
Lead Generation Intern
Wheel.AI
01.2024 - 06.2024
- Monitored and segmented customer data to increase conversion by 15%
- Translated business needs into structured product data for improved targeting
- Supported CRM optimization and data integrity for client communications
- Developed BI reporting insights for lead acquisition performance
- Prepared project presentations and reports to assist senior staff.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Customer Service Representative
Temper Platform
01.2022 - 01.2024
- Delivered high-quality service and support across multiple client venues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Assistance - Customer Care (Part-Time)
La Place Restaurants
01.2022 - 01.2023
- Resolved customer queries promptly and supported team-based operations.
- Handled high-volume service scenarios with consistent customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
Education
BSc - Creative Business
HU University of Applied Sciences
06.2025
Diploma - Banking and Finance
Lagos State Polytechnic
01.2023
Skills
- Analytical skills BI Support Structured thinking
- Strong communication & customer orientation
- Fast learner with a growth mindset
- Multitasking Cultural adaptability Problem-solving
- Microsoft Office (Excel, Outlook, Word, PowerPoint) BI tools (Power BI, Dynamics 365 F&O, DAX - learning stage) Lead generation
- SAP order processing
- Financial information systems
Certification
- MB-900 - Microsoft Dynamic 365 Fundamentals
- MB-300 - Microsoft Dynamic 365 Core Finance and Operation (On-Going).
Timeline
Part-Time Finance Officer / Operation Specialist
All Round Shipping B.V.
01.2025 - Current
Lead Generation Intern
Wheel.AI
01.2024 - 06.2024
Customer Service Representative
Temper Platform
01.2022 - 01.2024
Service Assistance - Customer Care (Part-Time)
La Place Restaurants
01.2022 - 01.2023
BSc - Creative Business
HU University of Applied Sciences
Diploma - Banking and Finance
Lagos State Polytechnic
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