Ali Alsabti
Products And Service Delivery Manager
Dhahran
Summary
Experienced Service Delivery Manager with 10 years of expertise in the oil and gas industry. Recognized for exceptional leadership skills in spearheading new projects and achieving efficiency gains and cost savings through continuous process improvements. Polished professional driven to proactively initiate positive change, ensuring optimal service delivery and customer satisfaction.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Product and Service Delivery Manager
SLB
Dhahran/Udhailiah, Eastern Province
11.2020 - Current
- Covering the PSD Manager role for Saudi Aramco Exploration, Unconventional and Gas drilling department
- Managed operations of 24-hour customer service staffed by 30 team members from field engineers/operators to Technical Engineers.
- Responsible for driving customer satisfaction and service quality while ensuring an efficient cost structure
- Led cross-functional teams to achieve project goals on time and within budget.
- Ensure systematic usage of standard work and risk management throughout the service delivery process
- Identify service category and sign off staffing model (multi-skilling, remote operations, crew size)
- Review and approve technical job programs
- Manage incident life cycle escalating as needed, and conduct incident response and recovery
- Manage service delivery process to exceed client expectations
- Manage quality control of all field deliverables
- Improved service quality, addressing client concerns promptly and professionally.
- Ensure customer acceptance of service delivery
- Ensure support to other functional processes with proper handoffs at key interfaces
- Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
Design/Technical Engineer
Schlumberger
08.2018 - 11.2020
- Responsible for assisting the Products and Service Delivery team to deliver safe, efficient, and reliable product and service delivery for customers
- Consult with relevant subject matter experts to create and optimize technical design
- Identifies opportunities for continuous improvement of service delivery and formally communicate findings
- Assist sales and commercial team in evaluating technical viability and tenders
- Support multiple Product Line operations in a collaborative optimized job design
Field Engineer
Schlumberger
01.2015 - 08.2018
- Supervise and report drilling rig field operations including pressure pumping jobs and maintenance
- Supervised a team of 4 people to deliver a flawless jobs to clients
- Prepare bids, review design, and execute client jobs
- Graduated top of my class while in Schlumberger field engineer operational school
- Active member of the Loss Prevention Team
- Performed root cause analysis on equipment failures, identifying areas for improvement and reducing repeat incidents.
Project Engineering Intern
Essilor
05.2014 - 09.2014
- Responsible for constructing and designing a portable, self-contained, and semi-automated Lenses Coating System
- Learned PLC programming and electrical wiring for the control system
- Project planning, tasks management
- Biweekly formal project presentation and periodic verbal reporting to Project and R&D Managers
- Continuously improved professional skills through ongoing training, self-study, and participation in industry events, ensuring up-to-date knowledge of best practices and emerging technologies.
- Successfully completed all assigned projects within scope, timeframes, budget constraints while maintaining high levels of client satisfaction.
Education
B.S - Mechanical and Energy Engineering
University of North Texas
Denton, TX 08.2010 - 12.2014
Skills
Service level agreement management
Client relationship management
Performance improvement
Incident management
Customer satisfaction
Project planning
Project implementation
Customer engagement
Activities
- SPE, Society of Petroleum Engineers, Denton, TX, USA, Unknown, Unknown, Vice President, 09/13, Current, Helped in founding, developing and recruiting for the chapter, Arranging events to help chapter members to network with oil industry professionals
- ASME, American Society of Mechanical Engineers, Denton, TX, USA, Unknown, Unknown, Unknown, Unknown, Unknown
Timeline
Product and Service Delivery Manager
SLB
11.2020 - Current
Design/Technical Engineer
Schlumberger
08.2018 - 11.2020
Field Engineer
Schlumberger
01.2015 - 08.2018
Project Engineering Intern
Essilor
05.2014 - 09.2014
B.S - Mechanical and Energy Engineering
University of North Texas
08.2010 - 12.2014
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