Alexandra Ana Stingaciu

- Managing the contracting process end to end for strategic, complex transactions requiring dedicated internal resources following FBE nomination;
- Setting the overall direction for the assigned FBE deals and contributing to the successful execution of the contracting process by ensuring consistency and adherence with Oracle strategy, commitments and goals as well as compliance with Oracle policies and procedures;
- Working proactively with various sales and functional stakeholders to examine and chart deal closure actions needed for each deal;
- Assessing areas of potential problems and initiating early actions to address them. In particular, to ensure complex transactions are processed efficiently;
-Assisting sales organization to identify commercial approval issues and the relevant level approvers needed, with the aim of phrasing all the approved items into contracting terms and conditions;
-Collaborating with and provide guidance to the Deal Specialists responsible for drafting the FBE deal;
- Proactively managing the deal close plan, facilitating involvement and commitment from all parties until the contracting process has concluded.

• Enabled the Tech Field Germany sales team to win business and transform the customer's buying experience, infuse know how and agility in leveraging all internal best practices.
• Acted as a bridge between the sales team and the other teams involved in the sales process.
• Offered onboarding trainings on the sales flow to the new sales employees.
• Successfully took part to the buddy program with the new team members.
• Actively participated to the knowledge sharing sessions by sharing useful information and insights on the process and specific business cases.
• Took part in different projects and identified opportunities for improvement
• Prepared written communications, reports and documents.
• Liaised with management to resolve complex issues and problems on the sales flow

• Responsible for providing high quality, responsive support to Oracle's Global Sales & Consulting Operations teams.
• Provided Tier2 level of support on the Sales end to end process
• Troubleshoot and resolve complex queries
• Provided updates/training to other colleagues within area of expertise
• Gained understating on the business priorities and challenges of the Global Sales Representatives and Managers
• Meet GSCO Support KPIs and targets
• Keep current on new releases and enhancements
• Used coordination and planning skills to achieve results according to schedule.

• Worked with customers to understand needs and provide excellent service

▪ Provided client support via phone and e-mail, including procedural documentation;

▪ Problem resolution including root cause analysis;

▪ Analysis on accounts and decision making for a better business operation;

▪ Prioritized and managed many open cases at one time;

▪ Worked independently with little direct supervision and as a part of a team;

▪ Established a good working relationship with customers and other professionals;

▪ Active participation in meetings and trainings with the new employees.

• Collaborated with team members to achieve target results.

• Offered Customer Service Level 1 Support
• Handled inbound calls
• Handled order processing and post-sales services for new or existing customers
• Maintained knowledge of new product offerings and changes for order provisioning processes
• Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments
• Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.