Summary
Overview
Work History
Education
Skills
References
Languages
Websites
Timeline
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Alexandra Verkest

Alexandra Verkest

Gent

Summary

I have over five years of experience in international trading and logistics. I have a background in sales, customer service, and customs operations, which enables me to provide effective solutions and support to customers and colleagues. I hosted cross-department meetings to coordinate activities and operations internally, and with the partners. I am passionate about biochemistry and exploring its daily-life impact.

Overview

7
7
years of professional experience

Work History

Customer Service (sales administrator and logistics controller)

Sumitomo Bakelite Europe NV
Gent
01.2024 - Current
  • Managed internal systems for quotation and budget control.
  • Handled purchase orders and customer orders, including coordination with overseas group companies and local production in Gent.
  • Forecasted production quantities for our own production based on customer forecasts and maintained delivery/shipment schedules.
  • Coordinated logistics with both EU-based and international partners (Japan, Singapore, China).
  • Actively managed shipment delays and inventory in external warehouses.
  • Monitored production status and aligned shipment schedules with planners.
  • Processed billing and ensured accurate invoicing and documentation.
  • Controlled inbound/outbound goods flow and ensured timely, compliant shipments.
  • Reported monthly sales revenue and supported financial tracking.
  • Acted as liaison between customers, planners, sales managers, and internal departments.
  • Utilized SAP for order processing, inventory management, and invoicing.

Biodiesel Customer Service & Execution Coordinator

Cargill NV
Gent
08.2021 - 11.2023
  • Focused on global waste feedstock deliveries (liquid bulk EMEA) and imports.
  • Specialized in key customer and/or suppliers contract execution and customer care.
  • Handled administration process and supported Finance, Backoffice and Sustainability departments.
  • Provided information for order processing, month end closure and stock & finance reconciliation.
  • Solved customer complaints & inquiries.
  • Responsible for costs control and optimization.

Logistic/Export Administrator

STONEHENGE VC
Sint-Martens-Latem
01.2021 - 06.2021
  • Point of contact between customers, suppliers and internal team.
  • Managed export shipments and coordinated with internal teams.
  • Managed import shipments (purchase of raw materials and packaging).
  • Coordinated sales related activities: sales contracts, invoices, documentations, logistics.
  • Managed bank formalities (with or without L/C).

Key account manager/customer service

Intertransavto LLC
Minsk
03.2018 - 12.2019
  • Executed FTL/LTL shipments by road transport between Europe and CIS/Central Asia.
  • Set up price models and provided sales solutions according to customer requirements and Incoterms.
  • Updated CRM systems with shipment and cost information.
  • Followed up on transport and customs documents.
  • Handled claims for damaged goods, late delivery or customs issues at the EU border.

Education

Bachelor - Chemistry & Biology

Belarussian State Pedagogical University
Minsk, Belarus
06.2011

Skills

  • Good communicator
  • Positive and enthusiastic
  • Eager to learn
  • Team player
  • Always have a plan
  • SAP utilization
  • EDI (Web EDI)

References

  • SC Team Lead from Cargill NV — upon request
  • Head LTL department from Intertransavto LLC — upon request

Languages

  • English
  • Dutch
  • Russian

Timeline

Customer Service (sales administrator and logistics controller)

Sumitomo Bakelite Europe NV
01.2024 - Current

Biodiesel Customer Service & Execution Coordinator

Cargill NV
08.2021 - 11.2023

Logistic/Export Administrator

STONEHENGE VC
01.2021 - 06.2021

Key account manager/customer service

Intertransavto LLC
03.2018 - 12.2019

Bachelor - Chemistry & Biology

Belarussian State Pedagogical University

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Alexandra Verkest