Alexander Stoyanov
Sofia
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Engineer
Tek Experts
01.2023 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched and identified solutions to technical problems.
- Delivered Tier-3 support and SME input to internal and external customers.
- Developed and delivered technical presentations to both team members and clients, showcasing expertise in product functionality and best practices.
- Documented faults and bugs for referral to development staff for use in updates.
- Enhanced the quality of support by regularly participating in training sessions and professional development opportunities.
Construction Laborer
RS Engineering 2000
06.2015 - 07.2020
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Contributed to a well-rounded construction team by acquiring new skills and certifications in areas such as heavy equipment operation, ensuring versatility within the workforce.
- Maintained equipment functionality by conducting regular inspections and performing basic maintenance tasks when necessary.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Education
Alpha .NET Track - .NET Full-stack Programming
Telerik Academy
Sofia07.2021
Bachelor of Science - Political Science And Government (Discontinued)
Sofia University "St. Kliment Ohridski"
Sofia03.2020
High School Diploma -
"Druzhba" Schools
Sofia05.2019
Skills
- Root Cause Analysis
- Tracking and Documentation
- Call Center Operations
- Technical Documentation
- Azure Functions Development
- Collaborative Team Player
- Microsoft Windows and Office
- Technical Support and Assistance
Certification
- Certified Azure App Services Specialist - ELX PERF, ELX OSS, Development, Configuration and Management
- Alpha .NET Training - 01/2021 - 06/2021
Languages
Bulgarian
Native language
English
Proficient
C2
French
Upper intermediate
B2
Spanish
Intermediate
B1
Timeline
Tier 2 Technical Support Engineer
Tek Experts
01.2023 - Current
Construction Laborer
RS Engineering 2000
06.2015 - 07.2020
Alpha .NET Track - .NET Full-stack Programming
Telerik Academy
Bachelor of Science - Political Science And Government (Discontinued)
Sofia University "St. Kliment Ohridski"
High School Diploma -
"Druzhba" Schools
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