Alex Conway

Company Overview: EMEA B2B Agri-Food processing $11bn turnover

• Strategic delivery for Customer Experience / Growth & Business Partner of choice support
• Defined Order Management Vision for the newly formed Cargill Food Services Business
• Established strategy for harmonization of business processes via simplification of systems architecture and adoption of fit for purpose technologies, creating a basis for a single consistent high quality customer experience regardless of business unit
• Empowered Order Management teams by developing E2E operational reporting (one source of truth) for total order lifecycle transparency, to facilitate harmonization in ways of working, drive proactive behaviors and improve Customer communication
• Collaborated with global counterparts and customer facing teams to define service level segmentation and in doing so develop custom solutions & services tailored to specific customer groups and their needs, directly reducing 'cost to serve' and providing clear value propositions
• Established programs data management, automation via Robotics / web based and AI assisted solutions and workflows for improved customer response in both quality and time, especially around 'order intake' and 'change request'
• Advised and supported CS transformation plan for CS Europe, establishing a skills framework and applying above mentioned business capabilities that provide significant competitive advantage with market leading customer experience & service quality
• EMEA B2B Agri-Food processing $11bn turnover

Company Overview: EU B2B Agri-Food processing $3.2bn turnover

• Program management in support of SCM 4.0 digitization and E2E Supply Chain Maturity & Development (team 8 FT PM’s)
• Development of integrated and transparent business processes for optimized supply chain execution and improved customer experience
• Focus on foundational process, establishing transparency and establishing operating guidelines for CS & Supply
• Delivery of and steerco member for SAP IBP (global template), Llamasoft Network optimization, Robotic order processing & other key programs
• Preparation of Road map for 'Control Tower' & 'Autonomous Supply Chain'
• Development & maintenance of the 'five year' supply chain strategy plan
• End to End assessment and recommendations for business units (including manufacturing and distribution redesign)
• Implementation of Brexit import/export processes and Management of activities during initial phases of the Global Container crisis (collaboration and process / comms alignment across multiple stakeholder groups)
• EU B2B Agri-Food processing $3.2bn turnover

Company Overview: Automotive Original Equipment for aftermarket distribution

• Project Management in support of a full distribution network transition
• Business supply network redesign and optimized, aligning key operating groups to change requirements
• Construction, start-up and proving for two new central distribution centers (More than 80,000 SKU’s & €100m working capital)
• Oversite for 'end to end' business process testing for the start-up’s and managed the transition of EMEA customer base
• Designed & implemented recovery plan after 3PL provider failed to fulfill design and contractual requirements
• Automotive Original Equipment for aftermarket distribution

Company Overview: Commodity, Specialty Chemical and Food Additive Distribution B2B & B2C Bulk, Packed and Small Pack

• Initiated a Lean Six sigma program, building & defining the strategy and a multiphase plan for program implementation with the executive leadership
• Delivered €6m in cost avoidance and physical benefits and identified €15m in potential benefits in first 12 months
• Developed training materials, coaching support network & communications for the program
• Commodity, Specialty Chemical and Food Additive Distribution B2B & B2C Bulk, Packed and Small Pack

Company Overview: Commodity, Specialty Chemical and Food Additive Distribution B2B & B2C Bulk, Packed and Small Pack

• Led the Central Supply Chain & Operations teams, engaging with 8 regional business units for supply of Pharmaceutical, Food and Specialty Chemical product lines
• Delivered working capital reductions for central (42%) and local (12%) operations
• Improved delivery service 65% to 92%
• Sponsored and executed network redesign consolidating 14 third party warehouses down to six (including two start-ups)
• Implemented ERP (SAP), delivering On-time to 'first go live date'
• Mediated blueprint and business process re-design
• Commodity, Specialty Chemical and Food Additive Distribution B2B & B2C Bulk, Packed and Small Pack

Company Overview: Silicones Manufacturing B2B

• Defined & aligned operational processes for the global B2B and US consumer models for the newly formed Sealants business
• Addressed instability in supply response times, aligning 'Sales and Operations planning', systems behaviors (APO and inputs), product positioning and asset capabilities to meet growth plans
• Restructured manufacturing operations for agile market response resulting in large (70%) reductions for order to delivery times
• Silicones Manufacturing B2B

Company Overview: Silicones Manufacturing B2B

• Restored profitability and developed a growth pipeline, directly engaging customers and internal stakeholders to define areas of risk & opportunity (4% - 11% EBIDTA)
• Built utilization, cost & pricing models to assist tactical decision making and evaluate long term scenarios
• Designed and Initiated planning focused on re-investment, industry qualification, product re-formulation, and pricing strategy, recovering 70% lost share
• Silicones Manufacturing B2B

Company Overview: Plastics raw materials manufacturing B2B

• Various Roles: Planning 1999-2001, Forecast Analyst 2001-2002, Customer Services: 2002-2004
• (Plastics raw materials manufacturing B2B)

Company Overview: Reinsurance broker Lloyds of London

• Reinsurance brokerage - Lloyds of London