Alessandro Costanzo
Amsterdam
Summary
Highly motivated and detail-oriented professional with a scientific background and customer support experience. Strong communicator, adept at working under pressure to meet targets. Seeking to contribute to a dynamic, innovative team.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Customer Interface Business Advisor
Bayer Crop Science - Bayer Holland B V
9 2018 - Current
- Initiating projects in collaboration with other departments based on the feedback and bottlenecks identified during the daily activities
- Gain full understanding of the market and try to identify bottlenecks and propose solutions
- Supervise the daily clean-up, update, changes of the order bank and raise potential risks to the responsible Business Partner Team Lead
- Collaborate closely with the commercial team and ensure that all the knowledge and updates are transferred to the team members
- Partner with the commercial team to ensure continuous alignment on the order to cash (OTC) process and the relevant market dynamics
- Collaborate with team leaders and Commercial to set clear actions to positively increase the customer experience
- Prioritize the day-to-day operations for the Customer Interface Specialists per the required service level agreements (SLA’s) of the relevant countries
- Manage a portfolio of key customers that are essential for the continuity of our business
- Build up a close relationship with the customers by scheduling regular checkpoints with them
- Verify at the start of the fiscal year if the customer- or material master data is up to date
- Generate and analyse reports on order statuses, customer feedback, and service metrics to identify areas for improvement
- Onboarding and mentoring the newcomers: provide support for newcomers regarding the country specifics after the onboarding period
- Giving tips and suggestions to overcome problems to be more efficient in a daily work
Customer Interface Account Specialist
Monsanto Operations B.V.
07.2016 - 08.2018
- Managing customer’s accounts in a business-to-business environment as a primary point of contact
- Coordinate internal resources cross functionally to solve customer problems and deliver solutions
- Respond to all customer inquiries on orders, supply availability and product information in adherence to lead time and expectations
- Interacting with and manage internal communication with commercial team, team leads, finance, credit and other support functions
- Capture, analyse and escalate customer complaints via the CRM tool, and ensure Team Lead's awareness to reach a positive solution of any issues that negatively impacts customer loyalty
- Understanding and acting to relevant KPIs and metrics for the role and department maintaining ongoing knowledge, and proactively strives to close performance gaps in partnership with team leads
- Proactively escalating to team lead counterparts process bottlenecks that negatively impact the customer experience
- Actively suggesting improvements that can impact positively the peers and stakeholder’s daily tasks improving the customer satisfaction
- Participating to projects in collaboration with project team regarding the procedure elaboration and improvement.
Partner Support Coordinator
Booking.com
01.2015 - 06.2016
- Manage Multi Property Owners and Property Management Companies in the Italian Vacation Rental market
- Offer commercial advice on optimizing webpages for more bookings on Booking.com
- Perform detailed property checks
- Support Booking.com partners globally
- Handle partner requests and mediate between their needs and Booking.com
- Train partners on the Booking.com platform and provide commercial advice
- Explore the Italian Vacation Rental market to onboard new partners
- Build and maintain strong relationships with partners.
Researcher
International Chemical Industry
03.2013 - 09.2014
- Research microencapsulation of bioactive ingredients, mainly probiotics
- Work on probiotic selection and encapsulation projects
- Develop microcapsules with food ingredients in the lab
- Analyse scientific studies to improve techniques and methodologies
- Maintain the microbiology lab and documentation
- Ensure high-quality standards and write scientific articles
- Train newcomers and students on lab procedures
- Attend conferences on microbiology and encapsulation technologies.
Education
Master’s degree in food science and nutrition - Agricultural and Food Sciences department
University Federico II of Naples
10.2008 - 05.2011
Bachelor’s degree in food technology - Agricultural and Food Sciences department
University Federico II of Napoli
10.2002 - 05.2007
Skills
Technical Proficiency: SAP and SFDC user, strong MS Excel skills
Communication: Excellent written and verbal skills, confident and professional speaker
Collaboration: Team player, empathetic listener, and adept at working with cross-functional teams
Problem-Solving: Effective problem solver, strong analytical and critical thinking
Adaptability: Quick learner, agile, and responsive to change
Time Management: Efficient in managing tasks and priorities
Personal Information
- Date of Birth: 01/05/82
- Nationality: Italian
Languages
Italian
Native language
Italian
Proficient
C2
English
Advanced
C1
Dutch
Elementary
A2
Timeline
Customer Interface Account Specialist
Monsanto Operations B.V.
07.2016 - 08.2018
Partner Support Coordinator
Booking.com
01.2015 - 06.2016
Researcher
International Chemical Industry
03.2013 - 09.2014
Master’s degree in food science and nutrition - Agricultural and Food Sciences department
University Federico II of Naples
10.2008 - 05.2011
Bachelor’s degree in food technology - Agricultural and Food Sciences department
University Federico II of Napoli
10.2002 - 05.2007
Customer Interface Business Advisor
Bayer Crop Science - Bayer Holland B V
9 2018 - Current
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