Aleksandra Zalewska

Demonstrated strong multitasking and organizational skills by balancing responsibilities such as answering phone calls, providing information, and greeting guest, while ensuring their comfort throughout the whole visit. Minimizing complaints and wait times through effective team coordination by training new hostesses on best practices to maintain complete customer satisfaction, workforce effectiveness, and high standards of service. Participating in team meetings to implement new strategies and advising customers on special offerings to drive sales strategies and improving the mall's efficiency.

Accomplished exceptional animal care standards for larger groups of representatives pf the canine and feline species, as measured by consistent positive feedback from veterinarians and animal owners, by implementing tailored nutrition plans, administering medications, and providing enrichment activities to improve animal welfare and overall health.

Proficiently managed a team of 15 individuals in increased successful client engagements by coordinating event staffing, creating schedules, negotiating offers and cultivating relationships with existing clients, whilst identifying opportunities for revenue growth through the acquisition of new clients and partnerships.

Skillfully executed visual merchandising strategies as evidenced by increased store traffic and sales performance through the creation of visually appealing displays, timely product placement, and effective utilization of space in various retail locations, including Tally Weijl and Rossmann.

Effectively represented prestigious brands such as Garmin and Philips, achieving top seller status in Poland, by driving brand awareness and engagement, resulting in increased product sales and elevated customer loyalty, through consistently surpassing sales targets, achieving exceptional client satisfaction, and building lasting relationships fostering positive brand perceptions.

Demonstrated leadership as a hotel manager for team consisting of 18 individuals, driving operational excellence and exceptional guest experiences, by consistently ensuring top-tier guest satisfaction, and cultivating enduring client relationship, resulting in elevated brand reputation, enhanced profitability, and a loyal customer base, solidifying the hotel's position as a premier destination of choice.