Cousines & cooking
Aleksandra Trojan
Almere
Summary
Energetic and friendly customer service with eight years of experience. Now experienced also as a packer in warehouse that gave strength to my multi-tasking, organizations and focus skills. In my job the most important thing for me is resolving issues and helping customer. I value good atmosphere at job with other employers. I am always ready to help colleagues and keep safe-friendly atmosphere. I am open to new experience and new challenges. I am looking for job where i can use my skills and feel I belong to the place I work at and take interest in surroundings within my hobbies.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Warehouse Worker
EMPWR
Leerdam, Provincie Utrecht
09.2024 - 02.2025
- Cleaned and maintained warehouse in compliance with safety standards.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Assisted team members
- Accurately followed verbal and written directions.
- Packed various products into appropriate containers and boxes with speed and accuracy for dispatch.
- Updated stock control systems with accurate packing data.
- Communicated effectively with supervisors regarding any issues or delays in the packing process.
- Collaborated with team members
- Reported missing or damaged items to management
- Managed time effectively to handle multiple orders simultaneously and meet deadlines.
- Participated in regular training sessions to improve packing skills and learn new methods.
- Loaded and secured containers onto pallets.
- Used forklifts and pallet jacks to move items around warehouse.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Loaded, unloaded, and moved material to and from storage and production areas.
Customer Service
Etnobazar.pl Sp. z.o.o
Gliwice
10.2022 - 06.2024
- Cash register service
- Program support such as Iluo and Idosell
- Online customer service (phone infromation, placing customer orders by phone, answering to customer questions via e-mail and local page)
- Unpacking deliveries and placing them into the shop
- Entering purchase invoices
- Helping customers within products
- Cleaning shop space
- Issuing invoices and NIP receipts
- Being shop leader
- Presentable through regular visual merchandising, especially during busy shopping periods.
- Monitored expiry dates of products, rotating stock and removing outdated items to maintain quality standards.
- Organised and displayed items in visually appealing manner.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Assisted customers with wide selection of products and services.
- Trained new staff on shop procedures
- Handled customer returns, refunds and exchanges at customer service desk.
Customer Service in Cinema
Cinema City Poland
Gliwice
02.2019 - 09.2022
- Company Overview: All Job Poland Sp.z.o.o
- Customer Service before walking into the cinema room
- Delivering information about movies and regarding rules in the cinema
- Constant control of cinema rooms (temperature checking, sound and picture checking)
- Keeping clean cinema rooms and cinema lobby
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Shift Menager
Club-21 Sp.Z.o.o
Bytom
10.2017 - 06.2018
- Customer service
- Cash register service
- Cleaning
Education
Post-Secondary School - Beauty service techican
Post-Secondary School "Żak"
Żak 09.2017 - 06.2019
Higschool - law and journalism
III LO Im. Wincentego Styczyńskiego
Gliwice 09.2014 - 06.2017
Skills
Packaging and labeling
Pallet jack handling
Patience and composure
Customer complaint resolution
Cooperation and assistance with co-workers
Time management
Self-motivated and disciplined
Ethics and integrity
Hospitality service expertise
Social skills
Empathy development
Personal Information
- ID Number: 98110302783
- Citizenship: Polish
- Date of birth: 11/03/98
- Relevant BSN number
Interests
Psychology & Human rights
Beauty & Self-care
Music & singing
Movies & acting
Travelling & culture
Timeline
Warehouse Worker
EMPWR
09.2024 - 02.2025
Customer Service
Etnobazar.pl Sp. z.o.o
10.2022 - 06.2024
Customer Service in Cinema
Cinema City Poland
02.2019 - 09.2022
Shift Menager
Club-21 Sp.Z.o.o
10.2017 - 06.2018
Post-Secondary School - Beauty service techican
Post-Secondary School "Żak"
09.2017 - 06.2019
Higschool - law and journalism
III LO Im. Wincentego Styczyńskiego
09.2014 - 06.2017
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