Aleksander Topi
Sint Willenbrod
Summary
Friendly Head Waiter experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned head waiter bringing 7 years of service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
5
5
years of professional experience
Work History
Head Wair
Ammos Beach Bar Club Kos
04.2023 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Head Waiter
Ammos Beach Bar Club Kos
04.2022 - 10.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Oceanis Tui Bue
04.2021 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
Ammos Beach Bar Kos & Oceanis Hotel
04.2020 - 10.2020
- Cordinate and manage all the departments on service team
- Ensuring the service don't lack of any of their hygien products or service supplies
- Create a nice atmosphere on service team
- Training and learning the newest waiters some 'tricks' in communication and service skills
- Separating the work hours for the service team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Head-waiter
Ammos Beach Bar Kos
05.2019 - 08.2019
- Manage and cordinate the night shift and the orders of the products
- Welcoming and giving a tour explanation for the island to the first time costumers.
Head-waiter and Bartender
Old River Restaurant
06.2018 - 09.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waiter
Agkyra Fish Restaurant
05.2018 - 08.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
Education
High School Diploma -
1o Epal
Kos06.2020
Skills
Costumer communication- 10/10
Team member- 10/10
Learning capacity -10/10
Leadership -9/10
Strategic Business Planning - 9/10
Budget Control - 10/10
Conflick Resolution - 9/10
Languages
Albanian, Greek
Native language
Italian
Intermediate
B1
English
Proficient
C2
Dutch
Beginner
A1
Timeline
Head Wair
Ammos Beach Bar Club Kos
04.2023 - 10.2023
Head Waiter
Ammos Beach Bar Club Kos
04.2022 - 10.2022
Head Waiter
Oceanis Tui Bue
04.2021 - 11.2021
Head Waiter
Ammos Beach Bar Kos & Oceanis Hotel
04.2020 - 10.2020
Head-waiter
Ammos Beach Bar Kos
05.2019 - 08.2019
Head-waiter and Bartender
Old River Restaurant
06.2018 - 09.2018
Waiter
Agkyra Fish Restaurant
05.2018 - 08.2018
High School Diploma -
1o Epal
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