Aleksandar Petrovic
Hoofddorp
Summary
Results-oriented and detail-driven Business Analyst with over 2 years of experience in analyzing business processes, identifying improvement opportunities, and facilitating solutions to enhance operational efficiency and drive growth. Skilled in requirements gathering, process mapping, data analysis, and stakeholder communication. Adept at translating complex technical concepts into clear business terms. Proven ability to bridge the gap between business users and technical teams to deliver successful projects.
Overview
3
3
years of professional experience
Work History
European Business Analyst
Smurfit Kappa Europe
09.2021 - Current
- Instrumental in expanding market presence by collaborating closely with the European Accounts Director to secure new business opportunities, fostering substantial company growth.
- Manage the European tender process, orchestrating effective coordination among multiple countries to ensure competitive proposals.
- Provide support to Account Directors in formulating and executing growth strategies, facilitating the achievement of ambitious targets.
- Ensure that prices are implemented on time and respect the customer agreements
- Play a pivotal role in the successful integration of new business within the company, contributing to enhanced operational efficiency and effectiveness.
Assistant Sales Manager
Smurfit Kappa Avala Ada
06.2020 - 09.2021
- Demonstrated customer engagement by maintaining daily correspondence, coordinating deliveries, and promptly addressing customer inquiries and concerns.
- Management of customer complaints, taking ownership of resolving issues and ensuring effective communication of corrective measures to enhance customer satisfaction.
- Orchestrated the coordination of purchase orders and credit notes, streamlining transactional processes and contributing to seamless financial operations.
- Integral part of the budget team, providing valuable insights and support to facilitate strategic decision-making and financial planning.
- Contributed to a dynamic and efficient sales environment, ensuring smooth operations, strong customer relationships, and adherence to financial protocols.
Education
Bachelor of Science - Computer Programming
University of Electrical And Computer Engineering
Belgrade10.2019
Skills
- External Market Data Tracking
- Trend Data Analysis
- CRM Systems
- BI Tool and System Design
- Data and Analytics
- Microsoft Office Suite
- Write Reports
- Sales and Marketing Support
- Business Tracking
- Consulting
- SQL
- Negotiation
Timeline
European Business Analyst
Smurfit Kappa Europe
09.2021 - Current
Assistant Sales Manager
Smurfit Kappa Avala Ada
06.2020 - 09.2021
Bachelor of Science - Computer Programming
University of Electrical And Computer Engineering
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