Aleksa Ilic
Belgrade
Summary
Versatile IT Support Specialist with a solid foundation in diagnosing and resolving complex technical issues. Detail-oriented, organized and ability to think out of the box. Proven ability to work at fast pace under pressure and meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Support Specialist
NCR Corporation
10.2021 - Current
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies.
- Served as a resource to Tier 1 support technicians, providing guidance and advice on complex issues to ensure seamless escalation of cases when needed.
- Demonstrated expertise in troubleshooting software and hardware issues, ensuring minimal downtime for customers and maintaining high satisfaction levels.
IT specialist
Wood processing company “Beomark Industrija“
01.2018 - 10.2021
- Analyzing and solving all IT-related problems
- Trained employees on new technologies, increasing competency levels across the organization.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Education
Information Technology
Faculty of Information Technology
BelgradeInformation Technology
Informatics Gymnasium
Zajecar 05.2001 -
Skills
Debugging
Personal Information
- Date of Birth: 01/24/99
- Gender: Male
Timeline
Support Specialist
NCR Corporation
10.2021 - Current
IT specialist
Wood processing company “Beomark Industrija“
01.2018 - 10.2021
Information Technology
Informatics Gymnasium
05.2001 -
Information Technology
Faculty of Information Technology
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