Alberto Reyes Gabrielli

Agilent Technologies, Inc. is an American global company headquartered in Santa Clara, California, that provides laboratory instruments, software, services, and consumables.

• Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
• Provided detailed information about available services and requirements.
• Called customers to coordinate schedules and set appointments.
• Maintained accurate records of employee attendance, time-off requests, and other relevant scheduling data for efficient tracking purposes.
• Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
• Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
• Established rapport with callers to build loyalty and support retention goals.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Resolved customer problems and complaints.
• Solve a broad range of problems varying in complexity, involving multi departments.

• Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
• Assisted in the development of sales strategies to target key accounts and improve overall company revenue.
• Developed strong relationships with clients, fostering trust and loyalty to retain business over time.
• Documented relevant demographic and order details.
• Identified issues with proactive approach and resolved or escalated problems.
• Established and maintained business relationships with high management and other senior leaders.
• Resolved escalated client issues professionally while adhering to established guidelines, minimizing potential losses for the company.
• Mentored junior account representatives, sharing industry knowledge and best practices for career growth.
• Training customers in using online services.
• Creating credits and debits for all Customer Support – Europe.

América Móvil Perú S.A.C. / Claro is a Mexican conglomerate of telecommunications, entertainment, cloud services, streaming and e-commerce services present in Latin America and owned by the Mexican company América Móvil.

• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

• Standardizing criteria for call center evaluation.

• Process management.

• Conducting internal training and evaluations.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Took ownership of customers issues to follow problems through to resolution.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.