AKUMNOCHETLA LONGCHAR
MANAGER
Kohima
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Ecom Express Limited. Excelled in enhancing team performance and customer satisfaction through strategic planning and performance management. Skilled in problem-solving and adaptability, achieving significant improvements in operational efficiency. Demonstrated talent in hiring, training, and developing high-performing teams, with a keen focus on achieving over 20% improvement in customer service metrics.
Overview
2
2
years of professional experience
Work History
Manager
Ecom Express Limited
01.2024 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology
- infrastructure, enhancing operational efficiency and data security.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled cash and wire transfer accurately and efficiently.
Manager
XpressBees
01.2023 - 12.2023
- Managed a team of 18 employees responsible for the daily delivery including In-house team.
- Attended programs for better team management to drive success and deliver outstanding customer service.
- Developed and implemented a customer-oriented strategy that increased customer satisfaction.
- Identified and recruited top talent, resulting in a highly motivated and productive team.
- Accomplished multiple tasks within established timeframes.
- Cross- trained existing employees to maximize team agility and performance.
- Handled cash and wire transfer accurately and efficiently.
- Created a performance management system that identified and addressed skill gaps and increase in team efficiency.
Education
Bachelor of Arts -
St.Joseph's College Jakhama
Jakhama 04.2001 -
Arts Stream -
Chandmari Higher Secondary School
Kohima, India 04.2001 -
HIGH SCHOOL -
Chandmari Higher Secondary School
Kohima, India 04.2001 -
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Customer Service
Problem-Solving
Computer Skills
Adaptability
Hiring and Training
Cash Management
Reference:
DC HEAD : Akhrielie Yiese
XpressBees Logistics
Ph no. 9774717089
Email ID : akhrielieyiese@gmail.com
DC HEAD: Kinoto Kapo
Ecom Express Limited
Ph no. 8798876976
Email ID : Kinotokapo@gmail.com
Timeline
Manager
Ecom Express Limited
01.2024 - Current
Manager
XpressBees
01.2023 - 12.2023
Bachelor of Arts -
St.Joseph's College Jakhama
04.2001 -
Arts Stream -
Chandmari Higher Secondary School
04.2001 -
HIGH SCHOOL -
Chandmari Higher Secondary School
04.2001 -
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