AKELLO ISAACS

Toronto

Summary

Experienced with team leadership, customer service, and operational efficiency. Track record of achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality.

Overview

Certification

years of professional experience

Work History

Assistant Store Manager /Lead Key Holder

Mindflower Cannabis

615 King St

02.2021 - 12.2025

Supervised daily operations to ensure high-quality customer service and compliance with regulations.
Directed inventory level management and replenishment process optimization to reduce waste and improve operational efficiency.
Developed promotional strategies to increase sales and improve customer engagement within the store.
Applied in-depth POS system knowledge to maintain smooth daily operations.
Enhanced customer experience by providing personalized recommendations based on individual preferences.
Served an average of 70 customers daily, providing tailored cannabis product recommendations that improved purchase confidence and repeat visits.

Server Assistant

44 Toronto NightClub

627 King St

06.2023 - 11.2025

Partnered with team members to plan and execute service activities that sustained positive customer experience during peak hours.
Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.

Loss Prevention Officer

Hudson's Bay

300 Borough Dr

03.2018 - 05.2021

Monitored surveillance systems to detect suspicious activities and support loss prevention efforts.
Conducted regular audits of merchandise and inventory to ensure loss prevention measures were effective.
Completed incident reports and activity logs for accurate, current records.
Conducted store-premises patrol to identify and deter shoplifting and security breaches.
Monitored emergency alarms and answered assistance calls to reduce risk of incidents.

Education

High School Diploma - undefined

Blessed Mother Teresa Catholic Secondary School

01-2013

Skills

Effective conflict management
Effective verbal communication
Effective team leadership
Initiative-driven individual

Analytical problem solver
Adaptable learner
Strong client relations