AJAY GANDRA
Kitchener
Summary
Developed skills in high-security, fast-paced environment, focusing on vigilance and adherence to protocols. Demonstrated ability to remain calm under pressure, ensuring secure and orderly process. Seeking to transition into new field, utilizing strong observational and analytical skills.
Overview
5
5
years of professional experience
Work History
Screening Officer
GardaWorld Security
11.2024 - Current
- Having a A Restricted Area Identity Card (RAIC) valid for 5 years.
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
Package Handler
FedEx
08.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Data Administrator
Iqvia
12.2022 - 02.2023
- Assisted in the creation of user-friendly interfaces for internal stakeholders to access and interact with critical business data efficiently
- Collaborated with stakeholders across various departments to gather requirements and develop tailored database solutions that met specific business needs
- Managed complex data migration projects, ensuring seamless transitions between legacy systems and new platforms
- Participated in capacity planning efforts, identifying potential areas for expansion and recommending appropriate resources needed to support future growth
Customer Service Representative
Bill Gosling Outsourcing
05.2021 - 12.2021
- Usd salesforce and zendesk tools
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Contributed to sales growth by upselling products and services based on individual customer requirements
Technical Support Advisor
Teleperformance
08.2020 - 12.2020
- Personable and knowledgeable IT support technician with assisting customers with various hardware and software related issues
- Provided in-depth technical support to clients at a Tier 1 level, solving 99.2% of issues without transferring to Tier 2 support
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- Provide first level technical with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries
- Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company
- Schedule service calls and follow up with customers/clients
- Troubleshoots and resolves technical issues using established diagnostics tools and procedures
- Escalates customer issues as required
- Responsible for accurate data input using prescribed applications
Customer Service Representative
Majorel
07.2020 - 09.2020
- Responsible for evaluating online social media or advertising content in conjunction with policy
- Visually navigate and review images and text-based content through internally developed applications or client tools as appropriate
- Participate in meetings to discuss findings and ongoing recommendations
- Use internally developed applications to generate quality reports if required
- Maintain high quality deliverables in daily workflow
- Served customers by providing product and service information and resolving product and service problems
- Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Prepared product or service reports by collecting and analyzing customer information
Education
Post-Graduate Certificate - Process Quality Engineering And Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None05-2019
Bachelor of Science - Mechanical Engineering
Kakatiya University
India05-2017
Skills
- Public safety awareness
- Critical thinking aptitude
- Professionalism and integrity
- Stress tolerance
Languages
English
Full Professional
Timeline
Screening Officer
GardaWorld Security
11.2024 - Current
Package Handler
FedEx
08.2024 - Current
Data Administrator
Iqvia
12.2022 - 02.2023
Customer Service Representative
Bill Gosling Outsourcing
05.2021 - 12.2021
Technical Support Advisor
Teleperformance
08.2020 - 12.2020
Customer Service Representative
Majorel
07.2020 - 09.2020
Post-Graduate Certificate - Process Quality Engineering And Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering
Kakatiya University
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