AISHA AL FOORI
AL SEEB,Oman
Summary
Detail-oriented operations specialist with a focus on client satisfaction and efficiency. Skilled in data analysis and fostering relationships that drive repeat business. Committed to reducing costs while enhancing service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations
Deem Holidays
Muscat, Oman
09.2025 - Current
- Handled client travel plans, including bookings for flights, hotels, and insurance.
- Coordinated with suppliers to ensure smooth arrangements for Embassy requirements.
- Supported daily operations and customer service, ensuring clients were well prepared for their trips.
- Applied data analysis to improve decision-making and efficiency.
- Implemented cost-saving measures, reducing expenses by 20% annually.
- Built strong client relationships, contributing to repeat business, and referrals.
Call Center User/Client
Yango
07.2025 - 09.2025
- Actively managed high-volume inbound calls, providing essential support to diverse users and clients.
- Specialised in efficiently resolving inquiries and troubleshooting issues.
- Delivered comprehensive solutions while maintaining high standards of customer satisfaction.
- Fostered positive client relationships through clear communication, and reliable service.
Operations & Management
Princess Palace
Muscat, Oman
09.2024 - 04.2025
- Oversaw daily operations and managed staff to ensure customer satisfaction.
- Built strong client relationships, leading to a 50% increase in referrals.
- Enhanced team collaboration, resulting in a 35% rise in project efficiency.
- Served as my starting point after college, providing valuable professional experience.
Operations Department
Deem Holidays
Muscat, Oman
03.2024 - 09.2024
- Worked part-time while completing graduation certification.
- Developed and maintained supplier relationships to provide customers with travel options (flights, hotels, and insurance for Embassy requirements).
- Applied data analytics to support decision-making and business growth.
- Supported innovation initiatives to improve services and efficiency.
- Implemented cost‑saving measures, reducing expenses by 10% annually.
Sales Promotion
Ariel &Tid
Muscat
07.2023 - 08.2023
- Assisted in promotional activities at stand during studies.
- Displayed products to customers and facilitated purchases.
- Sold approximately 45 products daily, contributing to overall sales growth.
- Developed foundational skills in customer interaction and sales support.
Education
Diploma - Information System
University of Technology and Applied Science
Muscat, Oman01.2024
Skills
- Microsoft Office proficiency
- Critical thinking
- Problem solving
- Customer service skills
- Communication skills
- Ability to work under pressure
- Interpersonal skills
Certification
- Bank Muscat Training
- Oracle Academy
Languages
Arabic
First Language
English
Proficient
C2
Swahili
Intermediate
B1
References
Reference available upon request
Hobbies and interests
- Reading and exploring new ideas.
- Trying new activities and experiences.
- Practicing non‑alcoholic mixology, crafting creative coffee and beverage recipes
Timeline
Operations
Deem Holidays
09.2025 - Current
Call Center User/Client
Yango
07.2025 - 09.2025
Operations & Management
Princess Palace
09.2024 - 04.2025
Operations Department
Deem Holidays
03.2024 - 09.2024
Sales Promotion
Ariel &Tid
07.2023 - 08.2023
Diploma - Information System
University of Technology and Applied Science