Ahmed Mohamed
Irving,TX
Summary
Decisive professional equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
5
5
years of professional experience
Work History
Assistant Hotel Manager
Babylon Hotel
The Hague
02.2023 - 08.2024
- Provided guidance and direction to subordinates while ensuring adherence to company policies and procedures.
- Collaborated with other departments to coordinate service delivery across the organization.
- Handled administrative duties such as preparing payrolls and managing staff schedules.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
- Created a welcoming atmosphere by greeting guests upon arrival at the hotel premises.
- Resolved customer complaints in an efficient manner in order to maintain high standards of hospitality services.
- Conducted regular inspections of all public areas within the hotel premises.
- Coordinated daily activities of front desk personnel to ensure smooth check-in and check-out processes for guests.
- Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
- Ensured all staff members had appropriate training and development opportunities.
Flight Attendant
Jazeera Airways
Farwaniya
04.2019 - 01.2023
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.Cooperated with pilots and crew members while performing duties on board the plane.
- Provided safety instructions to passengers prior to takeoff and landing.
- Adhered to company policies regarding security measures and protocol at all times.
- Directed junior team members in proper duties and company regulations.
- Responded to medical emergencies as needed during flights.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Observed passengers for intoxication or possible threat to safety.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Education
Pre-Master - Business Management
Rotterdam University Of Applied Sciences
Rotterdam08-2023
BBA - Tourism And Travel Management
HIHTM
07-2018
Skills
- Staff Training and Development
- Employee Scheduling
- Reservation Management
- Health and safety compliance
- Networking and relationship building
- Team-building activities
- Recruitment and hiring
- Task Delegation
- Quality Assurance
- Safety Procedures
- Staff Supervision
- Reporting
Accomplishments
- Many appreciation letters from the airlines management for my in-flight performance and the positive feedbacks from the passengers.
Timeline
Assistant Hotel Manager
Babylon Hotel
02.2023 - 08.2024
Flight Attendant
Jazeera Airways
04.2019 - 01.2023
Pre-Master - Business Management
Rotterdam University Of Applied Sciences
BBA - Tourism And Travel Management
HIHTM
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