Ahmad Zarour
Middelburg,Netherland
Summary
Experienced technician focused on printer repair and maintenance. Improve device performance and reduce downtime using troubleshooting skills and in-depth knowledge of printer systems. Ensure client satisfaction through timely and precise repairs.
Reliable problem-solver with strong aspiration to excel as Computer Technician. Proficient in troubleshooting hardware issues and providing excellent customer support. Capable of significantly improving system performance and user satisfaction.
Overview
8
8
years of professional experience
Work History
Printer repairer
Printer-houses
Bursa, Turkey
07.2016 - 11.2024
- Brands I repair (epson, canon, hp, brother, xerox, lexmark, kyocera, pantum)
- Types of printers (Laser jet, Office jet)
- Parts that I can repair (power card, motherboard, laser unit,transfer belt, drum unit,scanner, sensors, gear units, connection problems, usb change, print head repair, cartridge maintenance, toner refill and repair, converting epson ink printers to dtf, sublimation system,install software,reset )
- Tested repaired printers thoroughly before returning them back to customers, ensuring top quality service delivery.
- Identified root cause of recurring defects to prevent future breakdowns.
- Diagnosed technical issues accurately using specialised tools; provided appropriate fixes swiftly.
- Evaluated old printers for refurbishment possibilities before recommending replacement options, helping clients save costs whenever possible.
- Kept up-to-date with latest developments in printing technology to provide relevant solutions to clients.
- Procured necessary spare parts from reliable suppliers to maintain stock levels for quick repairs.
- Documented all interactions and actions taken during service calls for accurate record keeping.
- Rectified printer malfunction issues by diagnosing and replacing faulty components.
- Enhanced efficiency by regularly performing preventive maintenance on printers.
- Recommended suitable upgrades or replacements based on analysis of customers' needs and printer condition.
- Troubleshot software issues related to printer functionality, restoring smooth operation promptly.
- Installed new printers, ensuring optimal performance from the outset.
- Provided training to clients for proper usage and minor troubleshooting of printers, increasing user confidence.
- Completed complex repairs with meticulous problem-solving skills and technical knowledge.
- Liaised closely with other technicians, fostering a collaborative work environment that boosted overall productivity.
- Minimised downtime with prompt onsite repair services.
- Championed excellent customer relationships through timely follow-ups after repair completion.
- Established client trust with effective communication and professional behaviour for improved customer service.
- Maintained detailed records of all repairs undertaken, improving traceability of recurrent problems.
- Adhered strictly to safety protocols whilst repairing printers, reducing workplace accidents significantly.
Computer repairer
Printer-houses
Bursa, Turkye
07.2016 - 11.2024
- Repairs I have done (ssd change, ram, change, format, screen change, keyboard change, touchpad change, case change, hinge repair, installing and setting up programs, updates, connecting devices)
- Ensured compliance with safety regulations whilst working on electrical components, reducing risk of accidents.
- Trained junior technicians in computer repair techniques for skill development.
- Troubleshot malfunctioning equipment, ensuring minimal downtime.
- Assisted customers in choosing the right hardware or software based on their requirements.
- Conducted regular inspections of computer equipment to detect early signs of potential issues.
- Repaired faulty computer components, ensuring efficient operation.
- Provided remote support for clients' software and hardware issues, improving user experience.
- Collaborated closely with IT teams for complex troubleshooting tasks, achieving effective solutions.
- Boosted system performance with regular maintenance and updates.
- Kept abreast with latest technological advancements to provide up-to-date solutions.
- Sorted out software bugs with thorough debugging procedures.
- Performed virus scans and removals, providing a secure computing environment.
- Managed inventory of spare parts efficiently to avoid stock-outs during urgent repairs.
- Diagnosed and resolved network connectivity problems, enhancing productivity.
- Delivered high-quality customer service by explaining complex technical issues in simple terms.
- Recommended suitable software and hardware upgrades for improved performance.
- Set up and installed new hardware and software systems to customer requirements.
- Maintained scanners, printers and other computer peripheral equipment.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Performed routine maintenance to prevent system outages and failures.
Education
mechanical Engineering - Mechanical Engineering
Isparta University
IspartaBachelor of Business Administration - Business Management
Aleppo University
Aleppo Language course - Turkish
ULU'TÖMER ULUDAĞ ÜNİVERSİTESİ
Bursa07.2017
Skills
- Hardware fault diagnosis
- Laptop repair
- Creative thinking
- Firmware updates knowledge
- Hardware, software and application installation
- Technical troubleshooting
- ICT access management
- Remote troubleshooting
- Printer setup
- Hardware installation
- Technical report writing
- Peripheral device setup
- Adaptability to new tech
- Parts replacement
- Fault diagnosis and repair
- Collaborative spirit
- Electronic repairs and refurbishment
- Manual dexterity
- Technical support proficiency
- Software configuration
- Customer education
- Motherboard repair
- Decision making
- Driver installation
- Desktop hardware expertise
- Driver updates and fixes
- Remote user support
Languages
Arabic
Native
Turkish
Advanced
C1
English
Elementary
A2
Accomplishments
I established my own company and provided printer, computer repair and maintenance services. I had two employees, I was doing both the repair work and the management work. I was also selling on the internet, I set up my own website.
Timeline
Printer repairer
Printer-houses
07.2016 - 11.2024
Computer repairer
Printer-houses
07.2016 - 11.2024
mechanical Engineering - Mechanical Engineering
Isparta University
Bachelor of Business Administration - Business Management
Aleppo University
Language course - Turkish
ULU'TÖMER ULUDAĞ ÜNİVERSİTESİ
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