Ahmad Saleh

• Apart of Cisco managed services team ACI technology.
• Participate in Change Advisory Board Review Meetings internal and with customer.

• Supporting the root cause analysis process, and ensure remediation of major issues

• Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability

• Troubleshoot & resolve the incidents and problem tickets within SLA/SLO

• Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components

• Performs Troubleshooting and Diagnosis of Complex Issues

• Provide input to continuous improvement and process change suggestions

• Provide phone/email consultation to independently debug complex network problems

• Provide systems/product training to peers within the team

• Take ownership and accountability expectations in managing cases and customer situations

• Escalation point for less experienced engineers

• Optimized client network infrastructure by diagnosing and resolving complex technical issues.
• Conducted in-depth technical training sessions, boosting staff knowledge and improving overall team performance.
• Managed multiple projects simultaneously, prioritizing tasks effectively to ensure timely delivery of all components.

• Provide Planning, Designing, Implementation, Migration, Operation and Optimization services to Customers around Cisco's Data Center products and solutions
• Establish trusted advisor relationship with customer management and teams
• Participate in or lead complex Data Center and Cloud infrastructure projects
• Solve complex, cross-functional issues (might include network, server, storage, O/S, virtualization, consolidation, middleware, security, applications, operations, content switching, caching, or content delivery networks)
• Test solutions in the Lab
• Provide technical support for customers during software and hardware upgrades
• Participate in regular status meetings and ad-hoc interactions with customers
• Manage your deliverables and responsibilities while maintaining high customers' sentiment
• Support Project Managers (PM) in project tracking and in the resolution of project issues.

• Projects and develop coordination between the team and the different global TAC teams within Cisco Systems
• Conducting training sessions and seminars for the team members to accommodate the needed support scope
• Sharing Ideas, Projects, and best practices to help to create a collaborative and team-oriented environment
• Assisting in developing a peer's technical skills
• Passion for customer's success, dedicated to delivering the best customer experience in order to build intimacy, satisfaction, and troubleshoot issues
• Supporting and troubleshooting complex technical issues in-network services, hardware, software, and unified fabric (Nexus platform, unified computing, and SAN/NAS Storage)
• Handling escalations (political, technical and nontechnical escalations) by team members to tackle difficult challenges and scenarios
• Participation in global pilot programs for Cisco Systems and participation in BCP and Audit program initiatives and also Lead Generation Participant