Agatha Harlley

Delivered technical support for supplied products while managing specifications for finished goods.

• Ensured timely customer support regarding food regulations, safety, and quality.
• Cultivated strong client relationships to secure repeat business opportunities.
• Compiled comprehensive compliance reports to support internal audits aligned with BRCGS/FSSC 22000 certifications.

Coordinated prompt resolution of customer complaints to enhance satisfaction.

Facilitated onboarding of new customers by completing specifications and documentation for ADM.

• Supported technical administration for oils and fats, ensuring compliance with standards.
• Liaised with quality departments to resolve third-party and customer queries efficiently.

Ensured compliance with REACH for all chemical substances as sole representative for ADM Services BV.

Prepared and submitted approximately 20 technical dossiers, including five lead dossiers, to ECHA.

Registered chemical substances under European Regulation No. 1907 effective from June 1, 2007.

Pre-registered over 100 ADM substances in ECHA database to meet REACH requirements.

• Notified over 50 substances to EU’s ECHA inventory in accordance with CLP regulation EC1272/2008.
• Executed administrative duties by efficiently managing data and addressing outstanding enquiries.
• Provided technical and regulatory guidance on REACH to global personnel.
• Maintained accurate REACH data systems to ensure compliance.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.

Executed general administrative duties, including data entry and analysis.

Conducted report writing and data entry to support decision-making.

Performed raw material and finished product analysis for quality assurance.

Facilitated sampling of raw materials to ensure compliance with standards.

Inspected packaging materials to uphold quality control measures.

Calibrated laboratory equipment to guarantee accurate measurements.

Supervised team and managed daily laboratory operations.

Conducted testing on raw materials and finished products.

• Executed regular critical control checks on production line.
• Identified non-conformities and reported deviations from quality standards.

Facilitated corrective actions to maintain compliance with quality benchmarks.

Performed quality checks, benchmarking, and research development activities.

• Calibrated laboratory equipment to ensure accuracy of results.