Agata Witkiewicz
Administrative Employee
Bergen Op Zoom
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Administrative Employee
Ceva Logistics
05.2022 - 01.2024
- Managed inventory levels efficiently with regular audits, accurate record-keeping, and prompt reorder processing when necessary.
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues professionally.
- Organized employee training sessions as needed to improve performance metrics across various departments.
- Handled sensitive information with discretion, ensuring proper storage and access control measures were in place to maintain data privacy.
- Created, edited and emailed letters under tight deadlines.
- Collaborated with cross-functional teams to achieve common goals while fostering a positive work environment.
- Entered data and utilized Access database and Excel spreadsheets.
- Optimized workflow processes by identifying bottlenecks and proposing innovative solutions for continuous improvement.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Warehouse Operator
DSV Solutions
02.2021 - 12.2021
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Ensured accurate order fulfillment, significantly reducing customer complaints.
- Fostered culture of teamwork, leading by example and encouraging open communication.
Shop Assistant
Sinsay LPP.
06.2013 - 07.2017
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Developed strong product knowledge to educate customers on features and benefits.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Master of Science - Internal Security
Maria Curie - Skłodowska University
Lublin 04.2001 -
Bachelor of Science - Internal Security
State University of Technology And Economics
Jarosław 04.2001 -
Skills
File organization
Verbal communication
Document management
Microsoft Excel
Customer service
Office administration
Problem-solving
Customer and client relations
Data entry
Microsoft Word
Mail handling
Deadline oriented
Certification
Google Data Analytics Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Google Data Analytics Professional Certificate
09-2024
Google Cybersecurity Specialization
09-2024
Administrative Employee
Ceva Logistics
05.2022 - 01.2024
Warehouse Operator
DSV Solutions
02.2021 - 12.2021
Shop Assistant
Sinsay LPP.
06.2013 - 07.2017
Master of Science - Internal Security
Maria Curie - Skłodowska University
04.2001 -
Bachelor of Science - Internal Security
State University of Technology And Economics
04.2001 -
Languages
Polish
Native language
English
Advanced
C1
Dutch
Intermediate
B1