Agata Witkiewicz
Administrative Employee
Bergen Op Zoom
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Administrative Employee
Ceva Logistics
05.2022 - 01.2024
- Managed inventory levels efficiently with regular audits, accurate record-keeping, and prompt reorder processing when necessary.
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues professionally.
- Organized employee training sessions as needed to improve performance metrics across various departments.
- Handled sensitive information with discretion, ensuring proper storage and access control measures were in place to maintain data privacy.
- Created, edited and emailed letters under tight deadlines.
- Collaborated with cross-functional teams to achieve common goals while fostering a positive work environment.
- Entered data and utilized Access database and Excel spreadsheets.
- Optimized workflow processes by identifying bottlenecks and proposing innovative solutions for continuous improvement.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Warehouse Operator
DSV Solutions
02.2021 - 12.2021
- Provided excellent customer service by efficiently processing returns, exchanges, or damages according to company policies.
- Maintained accurate inventory records, resulting in a reduction of discrepancies and costly errors.
- Collaborated with other departments to optimize warehouse space and improve overall company performance.
- Fostered a positive work environment by maintaining open communication channels with coworkers and supervisors, resolving conflicts promptly, and demonstrating respect for all team members.
- Ensured accurate order fulfillment, significantly reducing customer complaints.
- Fostered culture of teamwork, leading by example and encouraging open communication.
Shop Assistant
Sinsay LPP.
06.2013 - 07.2017
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Developed strong product knowledge to educate customers on features and benefits.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Master of Science - Internal Security
Maria Curie - Skłodowska University
Lublin 04.2001 -
Bachelor of Science - Internal Security
State University of Technology And Economics
Jarosław 04.2001 -
Skills
File organization
Certification
Google Data Analytics Professional Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Google Data Analytics Professional Certificate
09-2024
Google Cybersecurity Specialization
09-2024
Administrative Employee
Ceva Logistics
05.2022 - 01.2024
Warehouse Operator
DSV Solutions
02.2021 - 12.2021
Shop Assistant
Sinsay LPP.
06.2013 - 07.2017
Master of Science - Internal Security
Maria Curie - Skłodowska University
04.2001 -
Bachelor of Science - Internal Security
State University of Technology And Economics
04.2001 -
Languages
Polish
Native language
English
Advanced
C1
Dutch
Intermediate
B1
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