Agata Herodowicz
Leiden
Summary
Customer-focused professional with successful 6-year career in retail sector. Proven history taking on increased responsibility with enthusiasm and expertise. Loves challenges and is not afraid of new things.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Floor Manager
Pull&Bear
08.2021 - Current
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Quality Controller
Infotheek
02.2021 - 08.2021
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Rejected materials, components and finished products and documented reasons.
- Inspected set sample of products for defects and compliance with design standards.
Greenhouse Worker
EG Personnel B.V.
08.2020 - 02.2021
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Harvested fruits and vegetables and prepared for sale or shipping.
Shop Assistant
New Yorker Sp. z o.o.
06.2018 - 08.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
Sales Assistant Intern
Jolpress s.c.
01.2016 - 06.2018
- Organized company files and created support system to decrease workload and increase productivity.
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
Education
Bachelor of Science - Criminology
Wyższa Szkoła Kształcenia Zawodowego
Wrocław06.2026
Bachelor of Science - Business Law
Wyższa Szkoła Kształcenia Zawodowego
Wrocław06.2026
High School Diploma -
Zespół Szkół Mistrzostwa Sportowego
Poznań06.2018
Skills
- Team Management Understanding
- Conflict Resolution
- Team Meetings
- Floor Management
- POS Systems
- Stock Management
- Employee Scheduling
- Team Training
- Sales Development
- Cash Control
- Money Transfers
- Shop Organization
Certification
- Customer orientation
- Securing commercial facilities, detecting and preventing theft
Hobbies
fashion, sports, diets, healthy lifestyle, music, crime stories, law cases, movies, cultures, languages
Languages
Polish
Native language
English
Advanced
C1
Dutch
Beginner
A1
Timeline
Floor Manager
Pull&Bear
08.2021 - Current
Quality Controller
Infotheek
02.2021 - 08.2021
Greenhouse Worker
EG Personnel B.V.
08.2020 - 02.2021
Shop Assistant
New Yorker Sp. z o.o.
06.2018 - 08.2020
Sales Assistant Intern
Jolpress s.c.
01.2016 - 06.2018
Bachelor of Science - Criminology
Wyższa Szkoła Kształcenia Zawodowego
Bachelor of Science - Business Law
Wyższa Szkoła Kształcenia Zawodowego
High School Diploma -
Zespół Szkół Mistrzostwa Sportowego
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