Open To Work
Adriana Ferguson
Talent and Learning Expert
Amsterdam,NH
Summary
Senior Learning & Development professional with over 20 years of experience building skills and capabilities across banking, financial crime prevention, aviation, media and technology. I have a strong track record in creating and delivering global learning strategies, leadership and technical training, and blended learning programmes that strengthen readiness, quality and overall business performance in regulated, multicultural environments.
A trusted partner to senior leaders across operations, risk, product and transformation, I bring expertise in training needs analysis, instructional design, facilitation, learning governance, LMS reporting and programme improvement. Based in Switzerland and fluent in multiple languages, I offer strong cross‑cultural awareness and credibility for senior L&D roles in both international and Swiss organisations.
Overview
8
8
Certification
26
26
years of professional experience
Work History
Talent & Learning Expert
ING Bank
Amsterdam, Netherlands
07.2024 - Current
- Learning Strategy & Capability Assessment: Led training needs analyses with business leaders and subject-matter experts to define role-critical capabilities, prioritise learning interventions and align development plans with operational objectives.
- Global Programme Design: Designed global learning journeys, facilitator guides, assessments and supporting materials to improve consistency, learner readiness and adoption across international teams.
- Evaluation & Continuous Improvement: Used surveys, assessments and engagement data to evaluate programme effectiveness, identify improvement opportunities and design new learning interventions to strengthen learning impact.
- Stakeholder Governance & Business Impact: Partnered with leaders and cross-functional stakeholders to support programme governance, delivery and progress reviews, contributing to a 30% reduction in case-completion errors.
Global Financial Crime Fraud Prevention Trainer
ING Bank
Amsterdam, Netherlands
09.2021 - 07.2024
- Blended Learning Delivery: Delivered instructor-led, virtual instructor-led and coaching-based programmes that strengthened role readiness and supported 85% consistent application of process requirements.
- Instructional Design & Training Assets: Developed SOP-aligned learning content, assessments and facilitator materials to support effective delivery in a highly regulated environment.
- Learning Operations & Reporting: Managed attendance, completions and stakeholder reporting to maintain audit readiness and visibility; achieved an average NPS of 9/10 and training satisfaction of 9.2/10.
Training Manager
Hamad International Airport
Doha, Qatar
02.2020 - 09.2021
- Training Programme Delivery: Increased participation by 40% through learner-focused training design and delivery across multiple employee groups in a large operational environment.
- Course Coordination & Logistics: Managed course schedules, trainers, venues, materials and resource planning to ensure smooth execution of large-scale training activities.
- Quality & Vendor Support: Coordinated vendors and checked delivery quality to keep training standards and a reliable learner experience.
Client Due Diligence Training Manager
HSBC UK
London, United Kingdom
06.2014 - 02.2020
- Enterprise Training Needs Analysis: Identified learning needs across markets, roles and risk areas, defining development priorities with senior stakeholders in a complex global environment.
- Curriculum & Governance: Built structured curricula, learning solutions and compliance-aligned content that improved consistency, strengthened governance and reduced case-completion errors by 35%.
- Senior Stakeholder Partnership: Partnered with senior leaders across regions to support implementation, reporting and continuous improvement of high-impact training programmes.
Freelance Training Manager
NBC Universal Studios
London, UK
02.2014 - 06.2014
- Training Delivery: Delivered global compliance training aligned to operational and audit requirements.
- Course Content Development: Built structured, SOP-aligned materials to drive consistency and learner understanding.
- LMS Tracking & Reporting: Managed training records and reporting to support completion visibility and readiness checks.
Technical Programme Manager
Nuance Communications Inc.
Burlington, MA, USA
06.2013 - 12.2013
- Programme Delivery: Led development-focused programmes that supported career development and learners’ capability.
- Blended Facilitation: Designed and facilitated programmes to develop the behavioural skills of technologists across virtual, classroom and coaching formats.
- Learning Alignment: Aligned learning activity with capability priorities and development needs.
L&D Manager
Different Employers
01.2000 - 01.2010
- Cross-Industry Training Experience: Held Training Manager and L&D Manager roles across legal, financial services and technology organizations.
- Training Delivery & Coordination: Led training delivery and learning initiatives across varied business environments, building strong foundations in coordination and learner support.
- Operational Learning Support: Built core capabilities in stakeholder support, programme administration and training management.
Education
Systemic Team Coaching - Coaching
04-2025
Online Learning Facilitator - Education
07-2023
Accredited Career Coach - Coaching
07-2022
Associate Certified Coach (ACC) - Coaching
07-2018
Practitioner Diploma in Executive Coaching -
07-2015
MBTI Practitioner - Education
03-2011
CIPD Associate - Learning And Development
07-2010
High School Diploma -
1998
Skills
- Learning strategy & organisational capability building
- Leadership development & behavioral skills programmes
- Instructional design, curriculum architecture & learning journeys
- Facilitation across classroom, virtual & on-site environments
- Training needs analysis & competency assessment
- Stakeholder management across matrixed global organisations
- Compliance, risk & regulated-environment training
- LMS reporting, learning analytics & continuous improvement
- Change enablement, learner adoption & programme governance
- Multilingual communication & cross-cultural facilitation
LANGUAGES
Italian: C2
Native or Bilingual
English: C2
Native or Bilingual
German: B1
Professional Working
French: B1
Professional Working
Timeline
Talent & Learning Expert - ING Bank
07.2024 - Current
Global Financial Crime Fraud Prevention Trainer - ING Bank
09.2021 - 07.2024
Training Manager - Hamad International Airport
02.2020 - 09.2021
Client Due Diligence Training Manager - HSBC UK
06.2014 - 02.2020
Freelance Training Manager - NBC Universal Studios
02.2014 - 06.2014
Technical Programme Manager - Nuance Communications Inc.
06.2013 - 12.2013
L&D Manager - Different Employers
01.2000 - 01.2010
Academy of Executive Coaching - Systemic Team Coaching , Coaching
The Learning And Performance Institute - Online Learning Facilitator , Education
Institute For Career Coaching - Accredited Career Coach , Coaching
International Coaching Federation - Associate Certified Coach (ACC) , Coaching
Academy of Executive Coaching - Practitioner Diploma in Executive Coaching ,
OPP - MBTI Practitioner , Education
Croydon College - CIPD Associate , Learning And Development
Private High School Liceo Linguistico - High School Diploma,