Adriana Ferguson

• Support the development of training strategies and assess training needs for the Financial Crime and Fraud Prevention Academy across the different locations
• Create ad hoc learning interventions and make recommendations about the tools/ resources to be used when delivering training as well as specific suggestions based on new learning trends
• Execute a plan incl
• Milestones, deliverables and resource planning and to deliver a learning solution against agreed timelines
• Identifies and involves the right stakeholders (e.g
• HRBP's and People Services) in order to drive the change or implementation effectively
• Support the development of other trainers as a mentor, host regular meetings with all internal trainers to keep them updated on latest trends, activities, and review training delivery performance
• Ensure implementation of global learning solutions across the different areas of the business
• Monitor the training delivery effectiveness and contribution to business success and make recommendation for improvement.

• Support the development of the content of training programmes from a learning experience perspective to address the needs of all KYC staff globally
• Provide feedback from training events to Academy content SME’s and Senior Management for continuous improvement
• Responsible for the planning, rollout of new learning initiatives and delivery of existing courses to ensure that all trainers are performing job responsibilities according to requirements
• Keep myself abreast of trainer/training trends, developments, best practices and innovations relevant to ING’s AFC/KYC practices.

• Responsible to design and roll out virtual programmes on topics related to the aviation industry, customer service and leadership, transitioning the training delivery from classroom to fully virtual and digital
• Identify the unique training requirements across the organization and designed and delivered training initiatives including on-the job training coordination, internal coaching, leadership development, ad-hoc training initiatives and regulatory training to ensure a safe and secure running of the airport during Covid
• Support the design of a new virtual induction programme and develop tailored pathways for learners
• Responsible for the assessments of learning and evaluations of training effectiveness and to compile reporting to management
• Play the role of an internal coach for the Qatari nationals across the organization.

• Created to the strategic approach to the technical training requirements and develop the training development framework on a country-by-country basis
• Supported the design of a technical training induction road map and the development of training design and development of pathways for learners
• Initiated the development of an internal coaching academy within my business and play the role of an internal coach for senior leaders.

• Identified training and development needs for manager and Senior Leadership team
• Designed core programmes and contribute to the design of a Training Academy
• Monitored, evaluated and reported effectiveness of training and development interventions
• Developed tools and resources to increase visibility of career opportunities across the company.

• Worked in conjunction with the L&D and HR team members to develop career paths for engineers looking to advance their career and promote career opportunities across the company
• Collaborated with internal and external subject matter experts to design a career development tool to help employees explore career options and self-assess their skills
• Designed an innovation workshop to allow engineers develop new ideas outside of their responsibilities
• Managed the design and development of a mentoring and reward and recognition program for engineers
• Collaborated with the Management Development Team to create a monthly program focused on specific needs of managers who leads technical teams
• Partnered with key senior leaders within the business to facilitate career moves and identify individuals who might benefit from coaching to realize their career goals.

• Managed a team of 2 Training Administrators
• Lead on the delivery of learning solutions for the different practice areas including diagnosis, development and project management of quality learning initiatives as agreed by all stakeholders and in line with the business strategy, within budget and ensuring they meet agreed time, cost and quality parameters
• Built and maintained strong relationships with internal and external clients and developed an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions within the business areas
• Responsible for managing the training budget in EMEA
• Contributed to the effective evaluation of all learning solutions, to ensure continuous improvement and contribution to business objectives.

• Built and maintained strong relationships with the leadership team and develop an excellent understanding of business strategy and objectives, identifying opportunities for learning and development interventions to increased skills, talent and engagement of employees in the UK and internationally
• Increased employee engagement by 30% with the design of a bespoke Learning Academy for the business and created a new Intranet site to provide a ‘one stop shop’ site for learning for the business
• Lead on the design and delivery of a bespoke leadership program and a dedicated intranet site for senior leaders including diagnosis, development, project management and return of investment
• Managed 3rd party supplier relationships and made sure the program was ‘fit for purpose’ and was driving business performance
• Collated and monitored key Learning MI including course utilization, relevance of content, site logistics and return on investment
• Analyzed course evaluation data and strived for continuous improvement
• Managed and developed effective working relationships with the Heads of HR, the greater HR team and senior managers across the business to ensure the general skills portfolio is aligned to the business strategy and to build the profile of the L&D team.

• In charge of identifying, developing and embedding best practice L&D strategies to increase employee’s participation to the learning and development initiatives and external recognition of the company people brand
• Budgetary control for learning and development service provision in the UK and internationally
• Increased participation to learning programs by 40% through the use of different learning vehicles
• Designed a bespoke mentoring program to support the development of top talents within the firm by selecting and developing the coaching skills of a pool of partners and senior partners to become internal mentors.

• In charge of providing strategic training direction to enhance the internal training curriculum offered to all employees globally and developed appropriate solutions to meet business requirements across the UK and Ireland
• Designed a new Induction for all employees joining in the UK and Ireland and management training programs for the leadership team
• Conducted TNA and sourced both internal and external providers to supplement and enhance the core capabilities of the training & development team
• Managed the design and roll-out of the learning and development initiatives globally both technical and soft skills.

• Provided strategic training direction for courses to all VISA members in Europe and created a training schedule for FY2010 to increase revenue from core curriculum
• Managed £300K budget
• Developed the evaluation process for all core courses, including pre-course, at the event, and post course evaluation
• Created a training needs analysis tool to evaluate the training priorities at country and member levels to develop training schedule more tailored to members’ development needs
• Produced regular monthly reports for the leadership team containing summary information about the courses offered
• Increased number of core and new courses introduced in the training schedule by 10%.

During this period I have worked as EMEA Sales training manager role with Global Exchange Services, Training and Development Consultant with Hemsley Fraser European Sales system Trainer with American Express, European Training Manager with Microchip and Induction Training Executive at Cognizant, Training Manager with American Express.