Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Child and Youth Care Worker
Bluesky Family Care
12.2024 - Current
Provide direct care, supervision, and support to children and youth in residential, school, or community settings.
Support emotional, behavioral, and social development through structured programs and daily routines.
Use therapeutic and trauma-informed approaches to address behavioral challenges.
Promote life skills development (e.g., hygiene, cooking, budgeting, interpersonal skills).
Completed clear and concise documentation of youth behavior and actions.
Evaluated needs of youth and outlined measures to address.
Personal Support Worker
Angels Home Care
06.2024 - 12.2024
Documented vitals, behaviors, and medications in client medical records.
Developed trust-based relationships with clients through active listening and empathetic communication skills.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
School Counselor
First Group of Schools
02.2014 - 10.2023
Enhanced student emotional well-being by providing individual and group counseling sessions.
Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Identified and addressed concerns of incoming students and parents.
Developed and implemented individualized behavior plans to assist students with achieving academic and behavioral goals.
Regularly met with enrolled students to confirm success and identify problem areas.
Career Guidance Counselor
First Group of Schools
11.2008 - 01.2014
Increased parental involvement in student career development by organizing parent-teacher conferences and providing regular communication updates.
Conducted mock interviews to prepare students for successful job or college admission interviews.
Implemented data-driven decision making by tracking student progress, analyzing trends and adjusting strategies to ensure positive outcomes for all students.
Created a resource library for students containing up-to-date information on careers, colleges, scholarships, and internships.
Assisted students with developing effective resumes and cover letters tailored to their desired career fields.
Evaluated student assessments and aptitude tests to identify strengths, interests, and suitable career choices.
Developed career and education plans based on individual needs.
Customer Relationship Officer
Excella Pro-Consult Services
10.2003 - 09.2008
Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
Made customers aware of current and new programs and services.
Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Managed customer relations on ongoing basis to maximize customer retention.
Assisted with conflict resolution during partnership negotiations and acquisitions.
Created customer support strategies to increase customer retention.
Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.