ADEMOLA ADEYORIJU
Customer Service Specialist
Cuijk,Land van Cuijk
Summary
Seeking full-time position that offers professional challenges while utilizing interpersonal skills, time management proficiency, and problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Quality Control,Picking,Sorting&Packing
GXO Logistic(Guess Site)
04.2025 - Current
- Demonstrated adaptability by quickly learning and adjusting to new situations.
- Excelled in fast-paced environments, maintaining high productivity.
- Worked flexible hours, including nights, weekends, and holidays.
- Collaborated effectively within teams while also thriving independently.
Logistics: Quality Control
RedCare
04.2025 - 04.2025
- Executed thorough inspections of finished parts to uphold strict quality control standards.
- Managed quality control processes to enhance accuracy of performance inputs.
- Implemented quality control measures that reduced defects and elevated customer satisfaction.
- Established quality control protocols to maintain high standards across all produced components.
Warehouse Empowerment: Quality Control
Arvato Benelux B.V
10.2024 - 03.2025
- Demonstrated high self-responsibility in all professional endeavors.
- Excelled in fast-paced, high-pressure environments.
- Executed tasks independently while promoting team collaboration.
- Adapted quickly to changing circumstances and grasped new concepts efficiently.
Customer Service Advisor in English
CAPITA
06.2024 - 09.2024
- Educated customers on vehicle maintenance to build trust and loyalty.
- Achieved high customer satisfaction standards, consistently exceeding targets.
- Handled 70-100 calls daily while effectively managing department schedules.
- Met or surpassed monthly sales targets through strategic upselling of products/services.
- Maintained call times of 2-5 minutes by employing strong listening and problem-solving skills.
- Simultaneously managed multiple priorities with attention to detail in a fast-paced environment.
Logistics Team Member
Amazon Fulfilment Poland Sp.z.o.o.
03.2024 - 05.2024
- Fostered collaborative work environment by developing strong relationships with magazine staff.
- Managed inventory control, optimizing stock levels and enhancing order fulfillment rates.
- Developed consistent visual style for magazine, ensuring brand coherence and recognition.
- Assisted with day-to-day operations, maintaining efficiency and productivity within the team.
- Demonstrated ability to learn quickly and adapt to new situations independently and collaboratively.
- Exhibited strong sense of personal responsibility in all tasks undertaken.
Customer Service Representative(Call Centre)
PHU BURSIAK
11.2016 - 06.2023
- Managed high volumes of customer interactions daily while fostering a positive environment.
- Resolved customer complaints with empathy, boosting loyalty and repeat business.
- Documented calls and complaints in call center CRM for precise record-keeping.
- Escalated significant issues to supervisors for swift resolution.
- Educated customers on billing, payment processing, and support policies for improved understanding.
- Executed clerical tasks, including filing, faxing documents, and creating databases.
- Participated in training sessions to refine telephone skills and program knowledge.
Education
Master of Science - Leadership Psychology
WSB UNIVERSITY
05.2022
Master of Science -
Freelancer: Native English Teacher
09.2015
Master of Science - Master of Science in Professional Communication
CLARK UNIVERSITY
10.2011
Master of Science - Public Administration
CLARK UNIVERSITY
11.2009
Bachelor of Science - Sociology
UNIVERSITY OF IBADAN
03.2005
Skills
- Customer service and support
- Interpretation and translation
- Call center operations
- Student assessment and curriculum development
- Online classroom management
- English history expertise
- Communication skills
- Team collaboration
- Multitasking abilities
Certification
- EPT License - 6MONTHS
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control,Picking,Sorting&Packing
GXO Logistic(Guess Site)
04.2025 - Current
Logistics: Quality Control
RedCare
04.2025 - 04.2025
Warehouse Empowerment: Quality Control
Arvato Benelux B.V
10.2024 - 03.2025
Customer Service Advisor in English
CAPITA
06.2024 - 09.2024
Logistics Team Member
Amazon Fulfilment Poland Sp.z.o.o.
03.2024 - 05.2024
Customer Service Representative(Call Centre)
PHU BURSIAK
11.2016 - 06.2023
Master of Science - Master of Science in Professional Communication
CLARK UNIVERSITY
Master of Science - Public Administration
CLARK UNIVERSITY
Bachelor of Science - Sociology
UNIVERSITY OF IBADAN
Master of Science - Leadership Psychology
WSB UNIVERSITY
Master of Science -
Freelancer: Native English Teacher
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