Adela Paval
Well
Summary
Customer service representative with strong communication and problem-solving skills, experienced in handling customer inquiries, resolving complaints, and delivering efficient support across phone, email, and chat. Known for maintaining a calm, friendly approach in fast-paced environments and ensuring positive customer experiences through clear communication and effective solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Employee
CEVA Logistics
Venray
08.2025 - Current
- Resolved customer inquiries and issues, ensuring high satisfaction rates.
- Collaborated with logistics teams to streamline shipment processes and enhance service delivery.
- Trained new staff on customer service protocols and company policies, fostering team efficiency.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
Assistant Supervisor
CEVA Logistics
Venray
09.2024 - 08.2025
- Serving as an Assistant Supervisor at CEVA Logistics, overseeing daily operations and ensuring that team members are effectively supported in their tasks. This role encompasses managing workflow, providing training, and facilitating communication between departments to enhance productivity. A strong focus is placed on meeting performance targets while maintaining high standards of service quality and safety protocols.
- Streamlined operational processes to improve efficiency and team performance.
- Conducted training sessions for new employees, fostering a collaborative work environment.
- Implemented effective communication strategies between teams to resolve operational issues swiftly.
Allaround warehouse operator
CEVA logistics
Venray
05.2022 - 09.2024
Warehouse operator
CEVA logistics
Venray
09.2021 - 05.2022
Winkel medewerker
De Welschke Hut
04.2014 - 09.2021
Education
Business administration - undefined
Nicolae Titulescu university
07.2014
Skills
- Operational Excellence
- Creative Problem-solving
- Teamwork Enhancement
- Communication Strategies
- Workflow Management
- Training Facilitation
Languages
English
Advanced (C1)
Romanian
Advanced (C1)
Italian
Upper intermediate (B2)
Timeline
Customer Service Employee
CEVA Logistics
08.2025 - Current
Assistant Supervisor
CEVA Logistics
09.2024 - 08.2025
Allaround warehouse operator
CEVA logistics
05.2022 - 09.2024
Warehouse operator
CEVA logistics
09.2021 - 05.2022
Winkel medewerker
De Welschke Hut
04.2014 - 09.2021
Business administration - undefined
Nicolae Titulescu university