Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Additional Information
Reading and Learning new things and meeting people
Languages
Timeline
Generic
Abigail Hak Gwembe

Abigail Hak Gwembe

Vlaardingen,Zuid Holland

Summary

Dynamic Marine and Power Project Manager with over 8 years of experience overseeing diverse marine maintenance projects and coordinating power plant-related field services. Expertise in managing technical requests within scope and budget, consistently meeting tight deadlines while enhancing customer satisfaction through effective communication and problem-solving. Proactive leader skilled in project management, risk mitigation, and resource coordination, dedicated to maximizing team productivity and fostering cross-functional collaboration. Committed to continuous improvement and delivering exceptional results, ensuring a positive experience for clients and stakeholders.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Marine /Technical Projects & Field Service Coordinator/Project Administrator

Everlence - (Former Man Energy Solution)
08.2023 - Current
  • Led a team of over 25 Field Service engineers, ensuring the successful completion of 90% of projects on time and within budget by implementing standardized processes and best practices resulting into 100million euros for the organization
  • As project and Field service Coordinator I am the link between maintenance engineers , spare-parts department, workshop department and Stakeholders I led out strategic business processes, formulating a strategic communication line ,formulating detailed efficiency projections, conducting operational analysis and outlining strategic initiatives to ensure all projects during drydock phases are carried out in scope and on budget during the operational process by doing this I ensured standby- time are reduced and idle time are reduced or completely eliminated for the business unit and client.
  • My strategic vision focused on eliminating operational and project silos, came to the development of work preparation process, so maintenance engineers are informed of project adequately on their task and responsibilities prior arriving project sites. I demonstrated project management expertise by leading this initiative resulting in a 200% increase in operational efficiency and processes
  • I Led and Managed the drydock project projects on the Offshore vessels of Allseas Engineering BV, Antony Verder, Mermaid Subsea services, Heerema Marine contractors, JO Chartering BV ( Jumbo) Stena Line BV , Helix and McDermotts International by ensuring prior the embarking on the vessels for maintenance projects efficiency, safety and quality control measures are top priority, I ensured the implemented global safety standards are followed through by our engineers this resulted in a substantial 97% reduction of errors and accidents. Through a meticulous analysis of operational data, I developed action plans which led to improvement process for the reporting standards.
  • Proactively coordinate the deployment of maintenance engineers during the 2yrs Power plant project in Chemnitz and Stuttgart ensuring in a 32% reduction in order-processing time, a 26% decrease in order picking time and achieved a 17% increase in all on-time deliveries.
  • Account manager for our clients liaises and ensure all drydock/project related technical request are carried out in scope and in budget, while keep an eye on future project to maximize customer satisfaction and Operational and project excellence. Ensure clients long term agreement services Proposal are revised annual to ensure operational efficiency, like most especially for our Allseas client and Eastway Ship management.
  • My commitment to risk management extended to the implementation of a comprehensive strategy, identifying operational risks and optimizing inventory levels with Just in Time Replenishment. Introducing a company-wide Lean management strategy further improved operational efficiency. In alignment with the Entrepreneurial Operating System, collaboration was a key theme in my role. I worked closely with other executives to align organizational goals and compensation, resulting in a 17% increase in employee satisfaction. Taking complete ownership of the P&L, I consistently exceeded financial targets and created a 38% increase in EBITDA.
  • An essential focus was on the entire employee experience, ensuring the selection of the most qualified candidates and overseeing their onboarding, training, tracking, and contributed development processes and assigning new engineers on the buddy Programme.To guarantee compliance, I implemented measures aligning with various regulations such as ISO, VCA, BOISET, and Maintenance procedures.
  • This comprehensive approach to operations management underscored my commitment to achieving organizational objectives and ensuring regulatory processes.

Special Projects Coordinator

Shell Asset Management Company BV (Samco) BV
04.2023 - 08.2023
  • In my capacity as a Special Project coordinator assets management special project, I played a crucial role in translating the business vision and strategy into operational strategies to achieve organizational goals. An integral part of this involved updating the employee handbook by collaborating with department managers to evaluate employee feedback, showcasing the cost savings gained from reducing employee turnover to ownership.
  • Additionally, I actively contributed to financial management by creating profit and loss statements, expense reports, balance sheets, and cash flow reports. I played a role in conducting month-end and year-end closing statements and supervised internal financial and product audit
  • Proactive create work-flow process for internal communication management, change management and improve process for meeting minute taking and Agenda management.
  • In this role I implemented and create structures for proper documentation control measures of paralegal papers this system ensures create safe filing system and notary of documents.
  • Developed project timelines and milestones to ensure efficient workflow and resource allocation.
  • Coordinated cross-functional teams to execute special projects on time and within budget.
  • Facilitated stakeholder meetings to gather requirements and align project goals with organizational objectives.
  • Implemented process improvements that enhanced project delivery efficiency and team collaboration.
  • Managed approximately 30 incoming calls,
  • Enhanced stakeholder satisfaction with detailed monthly progress reports, keeping everyone informed and engaged.
  • Facilitated smooth transition of project deliverables to clients, ensuring high level of satisfaction and fostering long-term relationships.
  • Spearheaded coordination of cross-departmental meetings to streamline project delivery, ensuring milestones were met ahead of schedule.
  • Reduced project turnaround time with effective prioritization and resource allocation strategies.
  • Championed continuous improvement initiatives within the organization through regular review of existing processes and identification of opportunities for optimization.
  • Coordinated with external stakeholders to gather project requirements, ensuring projects met all client expectations.

Fleet Coordinator and Operations

Stolt Tankers BV (Stolt Nielsen Limited)
04.2021 - 04.2023
  • Streamline operations, I established and managed filing systems for client profiles, employee records, production testing documents, purchase orders, vendor details, and invoices. Responsible for maintaining accurate financial records, I utilized QuickBooks and facilitated the integration of corporate Laboratory Information Management System (LIMS) with financial software. This comprehensive approach to operations management contributed significantly to the overall success and efficiency of the organization.
  • Contract management and initiating contract process mapping the strategic flow of incoming orders and implement strategies for avoid bottleneck and last-minute actions
  • Liaised between departments, vendors and clients to monitor project expenses
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Handled day-to-day shipping and receiving overseeing more than 60 packages per day.

Project Administrator/Support coordinator

LEQUEST BV
10.2019 - 03.2020
  • Served as single point of contact for project scheduling and changes to maintain oversight while keeping project on track and in scope.
  • Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
  • Sustained safety protocols and budget controls by maintaining proper and cost-effective equipment and materials usage.
  • Collaborated with SSHEQ, Procurement and logistics, Project management team to develop and formulate pro project plans, procedures resulting in quicker time to implement transformation and continuous improvement projects, while ensuring best practice
  • Limited project risks by accurately managing software upgrade by defining fit and gap methodology and planning and estimating project scope.
  • Defined project deliverables and monitored status of tasks.
  • Mitigated risk and coordinated plans and specifications to ensure safety and federal compliance.
  • Oversaw 30 team, project milestone completion and quality of work performed.
  • Kept work areas organized and clean according to industry standards.
  • Scheduled preventative maintenance and repairs on heavy machinery and equipment.
  • Hired and delegated tasks to subcontractors to complete projects faster.

Project Planner and Coordinator

Exxon Mobil
03.2015 - 01.2019
  • In my capacity as a project planner / coordinator I effectively managed daily operations to ensure efficiency and productivity, implementing cost-saving initiatives. A key aspect of my role was developing and Maintaining high-quality, long-term client relationship while ensuring compliance with health, safety, and environmental requirement. I played a crucial role in supporting the management of client expectations regarding service agreements, managing active accounts, and prospecting for new business.
  • My responsibilities also included performing quantitative and qualitative sample analysis methods, as well as conducting complex laboratory instrument maintenance and calibration. This comprehensive role significantly contributed to the success and functionality of the biochemical laboratory.
  • Coordinated cross-functional teams to ensure alignment on project deliverables and milestones.

Education

Associate of Science - Applied Business Analysis & Project Management

TC Resources Technology
TC Resource Technology United Kingdom
08-2014

Bachelor of Science - International Business Management Certification

The Hague University of Applied Sciences
The Hague, Netherlands
08-2014

MBA - Business Administration And Project Management

The Hague University of Applied Sciences
The Hague, The Netherlands
09.2014

Bachelor of Science - Geology And Geophysics

University of Port Harcourt
Nigeria
09.2006

Skills

  • Project Management
  • Problem-Solving
  • Project Lifecycle
  • Project Coordination
  • Relationship Building
  • Schedule Management
  • Task Prioritization
  • Detail Oriented
  • Flexible and Adaptable
  • Change Management
  • Decision Making
  • P&L Management
  • Resource Mobilization
  • Microsoft Office
  • Multiple Priorities Management
  • Continuous Improvement
  • Critical Thinking
  • Data Collection
  • Business Acumen
  • Resource Management
  • Conflict Resolution
  • Time Management
  • Cultural Sensitivity
  • Verbal and Written Communication
  • Regulatory Compliance
  • Forecasting
  • Compliance Enforcement
  • Quality Assurance
  • Attention to Detail
  • Customer Management
  • Task Delegation
  • Personnel Management
  • Performance Monitoring
  • Utilization Management
  • Good Judgment
  • Project management
  • Knowledge of ERP System (BASSnet, Oracle, SAP, EDI, HR Manager, PowerBI, Tableau)
  • Logistics planning
  • Scheduling coordination
  • Health and safety compliance
  • Field operations
  • Goal setting
  • Customer expectation management
  • Program follow-up and assessment
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Telephone communication
  • Team leadership
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Resource utilization
  • Ongoing client support
  • Detail orientation
  • Installation procedures
  • Tools and equipment maintenance
  • Multitasking
  • Dependable and consistent
  • Problem-solving abilities
  • Leadership skills
  • Excellent communication
  • Reliability
  • Troubleshooting skills
  • Active listening
  • Team collaboration
  • Organizational skills
  • Job prioritizing
  • Adaptability and flexibility
  • Analytical and critical thinking
  • Team building
  • Stress tolerance
  • Employee motivation
  • Task prioritization
  • Risk assessment

Accomplishments

  • Supervised Led a team of over 25 Field Service engineers, ensuring the successful completion of 90% of projects on time and within budget by implementing standardized processes and best practices resulting into 100million euros for the organization
  • As project and Field service Coordinator /account manager & l am the link between maintenance engineers spare-parts department, workshop department and Stakeholders l led out strategic business processes, formulating a strategic communication line ,formulating detailed efficiency projections, conducting operational analysis and outlining strategic initiatives to ensure all projects during drydock phases are carried out in scope and on budget during the operational process by doing this l ensured standby- time are reduced and idle time are reduced or completely eliminated for the business unit and client.
  • My strategic vision focused on eliminating operational and project silos, came to the development of work preparation process, so maintenance engineers are informed of project adequately on their task and responsibilities prior arriving project sites. I demonstrated project management expertise by leading this initiative resulting in a 200% increase in operational efficiency and processes,
  • I Led and Managed the drydock project projects on the Offshore vessels of Allseas Engineering BV, Antony Verder, Mermaid Subsea services, Heerema Marine contractors, JO Chartering BV ( Jumbo) Stena Line BV , Helix and McDermotts International by ensuring prior the embarking on the vessels for maintenance projects efficiency, safety and quality control measures are top priority, I ensured the implemented global safety standards are followed through by our engineers this resulted in a substantial 97% reduction of errors and accidents. Through a meticulous analysis of operational data, l developed action plans which led to improvement process for the reporting standards.
  • Proactively coordinate the deployment of maintenance engineers during the 2yrs Power plant project in Chemnitz and Stuttgart ensuring all that all spare parts for maintenance are timely delivered onsite, developed action plans which led to process improvements resulting in

Affiliations

  • Project Management Institute

Certification

Project management and Business Analysis License - 2021

Additional Information

  • My commitment to risk management extended to the implementation of a comprehensive strategy, identifying operational risks and optimizing inventory levels with Just in Time Replenishment. Introducing a company-wide Lean management strategy further improved operational efficiency. In alignment with the Entrepreneurial Operating System, collaboration was a key theme in my role. I worked closely with other executives to align organizational goals and compensation, resulting in a 17% increase in employee satisfaction. Taking complete ownership of the P&L, I consistently exceeded financial targets and created a 38% increase in EBITDA.
  • An essential focus was on the entire employee experience, ensuring the selection of the most qualified candidates and overseeing their onboarding, training, tracking, and contributed development processes and assigning new engineers on the buddy Programeme.To guarantee compliance, I implemented measures aligning with various regulations such as ISO, VCA, BOISET, and Maintenance procedures.

Reading and Learning new things and meeting people

Reading, Continuous improvement and meeting new people

Languages

English
Full Professional
Dutch
Limited Working
French
Limited Working

Timeline

Marine /Technical Projects & Field Service Coordinator/Project Administrator

Everlence - (Former Man Energy Solution)
08.2023 - Current

Special Projects Coordinator

Shell Asset Management Company BV (Samco) BV
04.2023 - 08.2023

Fleet Coordinator and Operations

Stolt Tankers BV (Stolt Nielsen Limited)
04.2021 - 04.2023

Project Administrator/Support coordinator

LEQUEST BV
10.2019 - 03.2020

Project Planner and Coordinator

Exxon Mobil
03.2015 - 01.2019

MBA - Business Administration And Project Management

The Hague University of Applied Sciences

Bachelor of Science - Geology And Geophysics

University of Port Harcourt

Associate of Science - Applied Business Analysis & Project Management

TC Resources Technology

Bachelor of Science - International Business Management Certification

The Hague University of Applied Sciences
Abigail Hak Gwembe