Opera Property Management System
Abhay Singh
Applied for Front Desk Agent
Summary
Dedicated hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
In Room Dining Order Taker
Waldorf Astoria Hotel Dubai International Financial Centre
Dubai
05.2022 - Current
- Answer Room Service telephones and respond to guest requests in a timely, friendly, and efficient manner.
- Ensure knowledge of menu, including, but not limited to, restaurant promotions, specials, how menu items are prepared, etc.
- Upsell food and beverage items including, but not limited to, sides, dessert, beverages, and special promotion items.
- Take guest food and beverage orders and input orders in appropriate point-of-sale system
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
At Your Service Agent (Telephone Operator)
JW Marriott marquis
Dubai
09.2018 - 12.2022
- Carried out day-to-day duties accurately and efficiently.
- Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.
- Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Log all guest requests or issues into GXP, contact appropriate individual or department (e.g., Bell person, Housekeeping, Engineering), and follow up with guest to ensure their request has been met to their satisfaction.
- Providing information to guests about room features, property amenities, and local areas of interest
Front Desk Agent/Telephone Operator
Al Maha Luxury Collection Desert Resort and Spa
Dubai
12.2021 - 03.2022
- Greet guests and upon arrival, offered assistance and process check-in/check-out.
- Answered multi-line phone system and enthusiastically greeted callers.
- Taking In room dinning food orders over the phone.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
At Your Service Runner
JW Marriott Marquis Hotel Dubai
Dubai
05.2016 - 09.2018
- Responsible to deliver amenities as per Marriott Standards.
- Handle and track amenities (Cribs, Rollaway beds, Electronic device) delivered to guest room on timely manner, to maintain an accurate inventory to ensure recovery upon guest departure and to post the sold items from the storage.
- Perform a monthly stock inventory for amenities including borrowed and sundry item
- Ensure shoes are properly polished of the guests and sent back as requested. • Coordinate with agents, team members, supervisors or managers regarding the guest request.
Housekeeping Attendant
JW Marriott Marquis Hotel Dubai
Dubai
12.2014 - 05.2016
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Clean and assigned guestrooms including dusting, making beds, soiled linen removal from the rooms and retrieval of clean linens from linen closet, vacuuming the carpets, bathroom cleaning.
- Cleaning of the public areas like dusting, mopping, vacuuming, and polishing.
- Report any associate and guest complaints to your Shift leader or manager.
- Reports the defects in the room through IVR.
- Maintain proper usages of cleaning supplies and equipment's.
- Responsible for making Towels arts and decoration in the room.
Internship
The Resort Mumbai
Mumbai
10.2013 - 04.2014
Education
Bachelor in Tourism And Hospitality Services - Hotel Management
Utkal University of Culture
India, Orissa, Bhubaneswar 03.2011 - 04.2014
Skills
Order picking
Order reviewing
Skilled in handling following hotel operations programs: Opera, Avaya, Tiger-icharge, Respak, GXP
Proficiency in Microsoft Office programs (Excel, Outlook, PowerPoint, etc
Proficiency in Call Centre Operation
Expertise in cashiering and cash management functions
Software
Micros, Agilisys
Respak
ONQ Property Management System
Avaya Call Management System
GXP and Guestware
Timeline
In Room Dining Order Taker
Waldorf Astoria Hotel Dubai International Financial Centre
05.2022 - Current
Front Desk Agent/Telephone Operator
Al Maha Luxury Collection Desert Resort and Spa
12.2021 - 03.2022
At Your Service Agent (Telephone Operator)
JW Marriott marquis
09.2018 - 12.2022
At Your Service Runner
JW Marriott Marquis Hotel Dubai
05.2016 - 09.2018
Housekeeping Attendant
JW Marriott Marquis Hotel Dubai
12.2014 - 05.2016
Internship
The Resort Mumbai
10.2013 - 04.2014
Bachelor in Tourism And Hospitality Services - Hotel Management
Utkal University of Culture
03.2011 - 04.2014