Aayushi Pokhar
Summary
Experienced professional with a track record as a Last Step Remediation Coordinator at ING. Skilled in setting up and improving processes, collaborating globally, and making key decisions for complex tasks. Known for effective communication and also served as a signatory, ensuring rules are followed and important decisions are authorized. Familiar with wholesale banking products and has a good understanding of off-boarding and LSR procedures. Committed to meeting deadlines and finding strategic solutions in a dynamic environment. Seeking a challenging role in a dynamic and growing organization where I can leverage my skills and experience to drive positive results.
Overview
7
7
years of professional experience
Work History
LSR Coordinator
ING Bank
01.2023 - Current
- Collaborated and established a new process with Central LSR processing unit.
- Delegated entities to central LSR (PWC) and conducted biweekly calls with KYC leads of multiple countries to track overdue CDD completion.
- Facilitated weekly calls with PWC, addressing challenges and coordinated with the local team for timely case resolution.
- Daily oversight of overdue cases, developing action plans for complex entities across various countries.
- Implemented strict deadlines and made decisions on team allocation for overdue cases.
KYC signatory
ING Bank
08.2022 - 12.2022
- Worked as signatory for the KYC offboarding team, responsible for reviewing and processing the termination of customer accounts/ products in accordance with regulatory requirements.
- Conducted thorough due diligence and ensured that all documentation was complete and accurate.
- Revamped and implemented new Work Place Instruction (WPI) to streamline process and new guidelines.
KYC Offboarding Analyst
ING bank
02.2022 - 08.2022
- Overseeing and coordinating the off-boarding for corporate clients to meet ING's internal and external KYC policy requirements.
- Collaborated with cross functional teams to ensure timely closure of accounts/products.
Client Service Representative
HDFC Mutual Fund
06.2017 - 06.2021
- Client facing, responsible for the end to end client experience and satisfaction during the entire investment process
- Collecting and reviewing customer information and documentation to ensure compliance with regulatory and internal guidelines and resolve any issues.
- Identify and escalate any suspicious or unusual matters to compliance for further investigation.
Education
MBA - Finance
Institute of Management Studies, DAVV University
India2017
B Com Honors -
International Institute of Professional Studies, DAVV University
India2015
Skills
- Due diligence
- Cross functional collaboration
- MS office and analytical tools like Power query and reporting tools like pivot
- Customer Satisfaction and retention
- Operations Management
Languages
English and Hindi
Timeline
LSR Coordinator
ING Bank
01.2023 - Current
KYC signatory
ING Bank
08.2022 - 12.2022
KYC Offboarding Analyst
ING bank
02.2022 - 08.2022
Client Service Representative
HDFC Mutual Fund
06.2017 - 06.2021
MBA - Finance
Institute of Management Studies, DAVV University
B Com Honors -
International Institute of Professional Studies, DAVV University
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