Aainaa Naim

• Responsibilities for this position include:
• Maintain counter standards including replenishment and presentation the general appearance and cleanliness of department
• Maintain floor standards including replenishment and presentation the general appearance and cleanliness of department
• Demonstrates the ability to highlight the features and benefits of merchandise in their area
• Maximizes personal and departmental jewelry and watch sales performance by providing a positive shopping experience for customers
• Assists customers with jewelry transactions of all types, including sales, trade-ups, returns special orders, and layaways
• Develops and maintains jewelry and watch product knowledge, to include attendance at specific training on watches, gold, silver, color stones, pearls, and diamonds
• Actively supports the integrity of KPi of personal and staff.
• Displays a high degree of professionalism, both visually and verbally, at all times on the sales floor and when speaking on the phone
• Becomes familiar with commercial sector retail store sales events, merchandising practices, Implements "best practices" as feasible
• Offering outstanding customer service
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Cabin crew of flight type Airbus 330, Airbus 320, Boeing 737-400, Boeing 737 - 800 Yearly training of Cpr , safety on board, Meal service. High level of training service of first class and business classes etiquette’s.

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Delivered services to customer locations within specific timeframes.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Resolved passenger conflicts and medical emergencies during flights.
• Ensured safety and comfort of customers onboard aircraft.

• Responsible for closing investment related transactions for VIPs
• This includes investment evaluations, arrangement of Table Talk Meetings, organising professional reports and evaluations and ensuring follow through of negotiations
• Led projects and analyzed data to identify opportunities for improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Carried out day-to-day duties accurately and efficiently.

• On the fokker 50 based in Penang

• I was responsible for all incoming customer enquiries, ensuring excellent customer satisfaction by providing accurate, relevant and timely information on Mercedes products and services as well as resolving customer complaints and concerns effectively.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Received and processed stock into inventory management system.
• Successfully maintained clean, valid driver's license and access to reliable transportation.

• My main responsibilities were to ensure the organisations procurements were in line with set quality standards as well as inspecting supply quality, negotiating purchase prices and to monitor the on time delivery of our suppliers.