Gloria Payne
Norris Arm North
Summary
Adept at enhancing client well-being and independence, my tenure at Horwood's Home Care underscored my commitment to compassionate caregiving and patient care. Leveraging skills in medication administration and emotional resilience, I improve quality of life for clients. My adaptability and customer service prowess have consistently fostered trust and efficiency in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Home Support Worker
Horwood's Home Care
10.2022 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the home support worker field.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
- Monitored progress and documented patient health status changes to keep care team updated.
- Facilitated medication administration according to prescribed schedules and doses.
- Contributed to a positive work environment by collaborating with colleagues and maintaining open lines of communication within the caregiving team.
- Advocated for client needs and preferences in care planning discussions, ensuring their voices were heard and respected.
- Supported physical wellness by assisting clients with exercise routines or therapeutic movement under the guidance of healthcare professionals.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed regular check-ins and progress report for each client.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Gypsy's Cleaning Services
Gypsy's Cleaning Services
03.2023 - 12.2023
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Planned work calendar by scheduling appointments and tracking customer service requests.
Derma Envy Skin Care Clinic
Gloria Payne
10.2012 - 04.2017
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Developed customized at-home skincare regimens for clients to maintain their progress between treatments.
- Performed thorough skin analyses to identify specific concerns and tailor treatment plans accordingly.
- Demonstrated product application on clients using testers and samplings.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm, and exceptional customer experience.
- Enhanced client satisfaction by providing personalized skin care consultations and treatments.
- Reduced skin issues for clients by recommending appropriate products and routines.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Improved overall skin health for clients using targeted facials, and microdermabrasion treatments.
- Expanded clientele base by conducting promotional events and offering complimentary consultations.
- Handled busy schedules and stayed on top of key deadlines.
- Suggested appropriate therapy based on current health of client.
- Streamlined daily operations by maintaining detailed records of client histories, services provided, payments received, and future appointments scheduled.
- Assisted in staff training initiatives to share expertise with new hires as well as existing colleagues seeking professional development opportunities in the field of esthetics.
- Resolved customer complaints and facilitated conflict resolutions.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Carried out product inventory checks, charting, and consultations.
- Maintained a clean, safe, and comfortable environment for clients during treatments.
- Stayed current with industry trends and continued education in advanced esthetic techniques.
- Enhanced overall client experience by offering a variety of complementary services such as makeup application, waxing, and massage therapy.
- Organized inventory control systems to guarantee sufficient product stock levels at all times without over-ordering or waste.
- Cleansed, exfoliated and moisturized customer skin.
- Discussed procedures and treatment options with clients.
- Explained benefits of skin care products to clients.
Education
Diploma As A Barber Stylist - Hair Dressing
Centrac Training College
Gander, NL04.1994
Skills
- Reliability and punctuality
- Adaptable to change
- Progress Documentation
- Respect for privacy
- Personal Hygiene Assistance
- Emotional Resilience
- Patient Care
- Meal Preparation
- Medication Administration
- Compassionate Caregiving
- Transportation Assistance
- Personal Care Worker
- Input Payroll
- Customer service
- Updating Client Files
Languages
English
Full Professional
Timeline
Gypsy's Cleaning Services
Gypsy's Cleaning Services
03.2023 - 12.2023
Home Support Worker
Horwood's Home Care
10.2022 - Current
Derma Envy Skin Care Clinic
Gloria Payne
10.2012 - 04.2017
Diploma As A Barber Stylist - Hair Dressing
Centrac Training College
Similar Profiles
Rebecca DiarteRebecca Diarte
Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,Caregiver at Becky Home Care,Bella Home Care, G&K Home Care,
John Rodin TimkangJohn Rodin Timkang
Health Care Assistant at Anns Care Home (Ardlough Care Home)Health Care Assistant at Anns Care Home (Ardlough Care Home)
TAMER AHMEDTAMER AHMED
Home Health Aide at MARKS HOME CARE , CARE PRO , S&A HOME CAREHome Health Aide at MARKS HOME CARE , CARE PRO , S&A HOME CARE