Marc Bacalla
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Head Waiter
Estancia Steaks
06.2019 - 02.2022
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Cultivated warm relationships with regular customers.
Head Waiter
Block House
11.2014 - 09.2017
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Commercial Assist. With Focus On Foreign Languages -
Staatliche Fremdsprachenschule
Hamburg09.2012
High School Diploma -
Franz Von Assisi
Hamburg07.2007
Skills
- Customer Service Management
- Relationship Management
- Guest Service
- Communication
- Problem Solving
- Conflict Management
- Customer Relationship Building
Timeline
Head Waiter
Estancia Steaks
06.2019 - 02.2022
Head Waiter
Block House
11.2014 - 09.2017
Commercial Assist. With Focus On Foreign Languages -
Staatliche Fremdsprachenschule
High School Diploma -
Franz Von Assisi
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