Olabisi Folarin
Utrecht,Utrecht
Summary
I am a creative and dedicated graduate committed to succeeding in a highly competitive world. My interests lie in business management, marketing, customer service and warehousing, and I am actively seeking roles in any of these areas. I enjoy working collaboratively as part of a team and independently to ensure successful completion of tasks. Additionally, I am a fast learner and am deeply passionate about acquiring new knowledge and skills
Overview
7
7
years of professional experience
Work History
Retail Quality Support Associate
A-DAMS
01.2023 - 07.2024
- Ensured accurate shipment of domestic and international orders to correct customers, minimizing occurrence of incorrect orders
- Collaborated with sales and operations team to facilitate smooth order flow and timely issue resolution
- Received and accurately processed refund requests for returned items
- Assisted with inventory management and monitored product availability
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reviewed customer complaints and investigated potential discrepancies between stated expectations and delivered products or services.
- Ensured adherence to company standards, maintaining thorough documentation of quality control measures.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Graduate Management Trainee
The Nigerian Postal Service
01.2019 - 01.2020
- Developed company's marketing strategies, leading to significant enhancement in their product and service offerings and a deeper understanding of target audience
- Maintained good relationships with existing customers and developed strategies to attract new customers and opportunities
- Conducted comprehensive business intelligence analysis, leveraging market data and trends to identify and exploit opportunities that would give the company competitive advantage
- Reported market findings and escalated complex marketing complaints to management.
- Gained valuable exposure to different aspects of business operations, such as marketing, sales, and human resources, during rotational assignments.
- Completed comprehensive training program on leadership, teamwork, and problem-solving skills.
- Served as an effective liaison between various departments while working on collaborative projects during the graduate management trainee program.
- Collaborated with peers to develop innovative solutions for complex problems faced by the organization during traineeship period.
- Developed management skills by participating in cross-functional projects and collaborating with various departments.
- Expanded industry knowledge by attending workshops, seminars, and conferences related to management traineeship.
Junior Account Executive
Noah's Ark Communication
01.2018 - 12.2018
- Managed social media accounts for Nokia, Three Crowns, Heritage Bank, Hypo, Peak Chocolate, Labule, and Airtel
- Demonstrated exceptional efficiency by managing multiple accounts simultaneously, ensuring timely communication and accurate record-keeping.
- Expertly managed client expectations by setting realistic goals and providing regular updates on progress towards achieving them, ensuring client satisfaction.
- Maintained detailed records of all client interactions using CRM systems, ensuring seamless handovers between internal teams when needed.
- Implemented targeted marketing campaigns based on client goals, increasing brand visibility and engagement rates.
- Coordinated with creative teams to develop compelling presentations that effectively communicated product benefits tailored to each client's needs.
- Enhanced customer retention through proactive communication, regular check-ins and prompt issue resolution.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored communication channels for various brands and actively engaged with their customers.
- Reported feedback provided by customers to management team, which in turn helped them to make improvements to their products and services, resulting in better experiences for clients
Education
MBM - Marketing and Communications
Wittenborg University of Applied Sciences
Apeldoorn2023
B.A - English University
LagosUniversity of Lagos
Lagos, Nigeria2016
Skills
- Effective verbal and written communication skills
- Marketing Strategies: Ability to develop effective marketing strategies
- Customer Relations: Skilled in building and maintaining customer relationships
- Problem-solving: Experienced in resolving simple to complex challenges
- Record Keeping: Efficient in maintaining accurate records
- Microsoft Office: Proficient in MS Office tools
- Warehouse Management: Proficient in overseeing warehouse operations
- Confidentiality: Strong ethical mindset and discretion with confidential information
- Problem-solving aptitude
- Relationship Building
- Analytical Thinking
- Task Prioritization
Languages
Timeline
Retail Quality Support Associate
A-DAMS
01.2023 - 07.2024
Graduate Management Trainee
The Nigerian Postal Service
01.2019 - 01.2020
Junior Account Executive
Noah's Ark Communication
01.2018 - 12.2018
MBM - Marketing and Communications
Wittenborg University of Applied Sciences
B.A - English University
LagosUniversity of Lagos
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